Membership Quick Check
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Welcome Center Organization
Welcome Center IS NOT well maintained and free of clutter.
Chairs at tables ARE NOT pushed in and lobby is generally tidy.
Coffee / Refreshment station IS NOT clean and organized.
Crash bag IS NOT easily accessible.
Are sensitive / private documents visible to general members?
*
Yes
No
Other
General Staff
Staff ARE NOT exhibiting professional demeanor by posture, behavior and attentiveness.
Staff ARE NOT answering phones within three rings.
Staff ARE NOT asking all phone inquiries "Are you currently a member?"
Staff ARE NOT standing/sitting facing members.
Staff ARE NOT wearing YMCA work shirts and black or khaki pants.
Staff ARE NOT wearing badges that can be readily seen by members.
Staff are welcoming ALL members into the YMCA.
Staff ARE NOT greeting members by name.
Staff ARE NOT checking in ALL members on family units.
Other
Comments about General Staff
Is Lead Staff present?
*
Yes
No
Lead Staff
Lead Staff IS NOT utilizing Welcome Center check list.
Lead Staff CANNOT identify where touch points, general keys, and crash bag (AED machine/first aid kit) are located.
Lead Staff HAS NO membership keys on hand.
Comments about Lead Staff
Member Services Staff exhibit the following attributes
*
Genuine
Welcoming
Nurturing
Determined
Hopeful
Other
Comments on how Member Services Staff are showing up:
Enter Membership Coordinator's e-mail:
eguerrero@ymcasetx.org
Enter Membership Director's e-mail:
jarizmendi@ymcasetx.org
Submit
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