Dear Customer:

We would like to know what you think about out partnership with you. This survey takes very little time to complete and will help Surazal Systems gauge how to improve our services.

Thank you for giving us the opportunity to serve you. Please take a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet and understand your expectations.

Your Service Delivery Team

Name

First Name Last Name

Email

example@example.com

1. In thinking about your most recent experience with Surazal Systems; the quality of Customer Service you received was:

1a. If you indicated that your experience was unsatisfactory, please describe what happened?

1b. The process for getting your concern(s) resolved was:

2. Surazal Systems Network Engineers responded to your concerns in a timely manner?

3. Surazal Systems Network Engineers troubleshoots and resolves technical issues in a satisfactory time frame?

4. Were your technical problems typically resolved during the first visit with Surazals’ Network Engineers?

5. Overall, how would you rate the quality of the assistance you received from our Network Engineers?

6. Overall, how would you rate your satisfaction with the Surazal internal support staff?

7. Do you have any suggestions to helpus improve our technical support? If yes, please explain below?

8. How frequently do you contact Surazal Systems, for technical support?

9. How satisfied are you with our Project Planning process?

10. Have you been satisfied with the outcome of projects completed by Surazal Systems?

Customer Survey