Lifemark Health Group uses an online TeleHealth platform called AdraCare to allow psychologists to have continuity of care given the current pandemic and COVID19 risks. AdraCare has high standards to provide a secure and encrypted TeleHealth platform and does not record any communications between yourself and psychologist whether audio or video. The same limits and laws that were reviewed when you signed consent for treatment that include statements of intent for harm to yourself, others or abuse of children apply in TeleHealth.
Although electronic means for counselling appointments is increasingly common, there are potential risks to using an online counselling platform:
Your psychologist will review the Information Sheet that you will receive from LifeMark Virtual Care (operated by AdraCare) as well as other instructions. This sheet describes details about what it means to participate in a virtual care session. You will receive an email notification that will provide you with an Access Code to enter the virtual waiting room. If during the session, the psychologist sends documents for you to complete, you will be asked to send them back through their email address, not through the virtual care platform.
Crises will be managed using emergency contact numbers, medical professionals and/or emergency services.
During your first appointment with the psychologist, please provide the following: