Office name
Office name
ACD Knowledge Check
Business Digital Voice
Which of the following explains how BDV is different than traditional voice service?
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BDV voice service requires an internet connection
45+ features included at no additional cost
With BDV, you can connect any device including fax machines, alarm lines and ATMs
BDV offers additional tools beyond voice, link instant messaging and virtual meeting room
Which BDV feature allows a business to provide incoming callers the option to select a specific department or employee?
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Music on Hold
Auto Attendant
Simultaneous Ring
Business Continuity
Which feature helps a business maintain customer communication during a power outage by automatically routing calls to an alternate number?
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Hunting
Call Forward
Business Continuity
Call Notify
Which of the following features are available on all of the Yealink BDV IP phones?
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HD audio quality
Bluetooth/ Wi-Fi capable
Touchscreen display
UBD Port
The Yealink 16-line professional IP phones includes which of the following features?
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7" color touchscreen display
Headset capable
USB port
All of the above
When does the Welcome/On boarding call happen? Choose one answer.
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Within 24 hours of order submission
Within 48 hours of order submission
Up to three days prior to installation due date
The day before installation
Customers learn all of the following during the Welcome Call except:
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How to access, login and navigate the My Account/My Phone portals
Voicemail password and how to set up the mailbox
How to setup call routing and features
How to install their telephones
Which of the following should you do to help ensure a successful Welcome Call?
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Let the customer know when to expect the Welcome Call
Advise them that the call will come from a toll-free 877 area code
Get an accurate email address for the customer so that they can log into the BDV online portals
All of the above
Business Digital Voice
Advanced Questions
Your customer wants to purchase one BDV line and 3 IP phones. Which BDV feature(s) will be lost if he does this?
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Intercom
Call Transfer
Call Park/Pick up
Hunting
What is Sharing (aka Shared Call Appearance)?
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Sharing one BDV line to multiple devices, like IP phones, mobile client, desktop client
Sharing one BDV IP phone with more than one person
Having more that two users on the same telephone call
Sharing a BDV line with more than one mobile device
How many times can my BDV telephone number appear on another user's device?
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5
25
1
35
Your customer wants only one BDV line, but has three employees. When customers call in, any employee needs to be able to answer, but they also need to have individual voicemail boxes for messages. What would be the best way to set up the BDV line to accomplish this? Choose one answer.
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Purchase one BDV IP phone. Set up incoming calls to be answered by the Auto Attendant. Purchase two additional voicemail so they can return calls.
Purchase a BDV IP Phone for each employee. Set up Simultaneous Ring on all phones. Purchase two additional voicemail boxes and assign to each employee.
Purchase a BDV IP phone for each employee. Set up Sharing so that the BDV line appears on all phones. Purchase two additional voicemail boxes and assign one for each employee. Set Call Forwarding to Auto-Attendant and use the route unanswered calls to a voicemail box directory.
There is no way to successfully accomplish the setup the way the customer wants with just one BDV line.
A copy shop has phones at the front counter, in the printing area and in the warehouse. There is only one BDV line. An employee has answered the call at the front counter, but the callers needs to speak with someone in the warehouse. How can this call be handled with this setup?
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Use call transfer to send the call from the front counter phone to the warehouse phone.
Use the intercom feature to call the warehouse to let them know they have a call on hold.
Dial the extension to the warehouse so that the line rings on the warehouse phone.
Park the call and run to the warehouse and tell them to pick up the call from there.
What is Multiple Appearance?
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When one BDV line is shared across multiple devices
When multiple calls on multiple BDV lines are ringing at the same time
When more than one user is talking on the same BDV line to different callers simultaneously
When one BDV line appears multiple times on the same BDV IP phone
Thank you.
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