Customer Effort Score (CES) Survey
We value your feedback. Please take a moment to tell us how easy it was to complete your recent experience with us. Your responses help us improve our products and services.
Customer Information
Name
First Name
Last Name
Email
example@example.com
Customer Effort Score
How easy was it to resolve your issue or complete your task today?
Difficult
1
2
3
4
Easy
5
1 is Difficult, 5 is Easy
Experience Feedback
What made your experience easy or difficult?
Were you able to accomplish what you needed?
Yes
No
If not, what prevented you from completing your task?
Service Evaluation
How satisfied are you with the support you received?
Worst
1
2
3
4
Best
5
1 is Worst, 5 is Best
Was the information you received clear and helpful?
Yes
No
Did our team resolve your issue?
Yes
No
Improvement Suggestions
What could we do to make this process easier?
Additional comments
Final Section
May we contact you about your feedback?
Yes
No
Submit
Should be Empty: