POPULAR PHARMACY PERFORMANCE EVALUATION 2020
Did you get the WHY?
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Why there is a Popular Pharmacy according to you?
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Name
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First Name
Last Name
Email
example@example.com
Date
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Year
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Month
Day
4 digit year, 2 digit month, 2 digit day
Date
WHAT IS YOUR JOB TITLE
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Pharmacist
Pharmacy Technician
Delivery Driver
Cashier
Pharmacy Operations Manager
Pharmacy Manager (PIC)
How many years of service?
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CURRENT RESPONSIBILITIES
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GENERAL PERFORMANCE
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ACCOMPLISHMENTS
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AREAS FOR IMPROVEMENT
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PROGRESS TOWARDS GOALS
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SMART GOALS
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PROFESSIONAL DEVELOPMENT
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QUALITY OF WORK
Work is of the highest quality and free from error.
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Work is comprehensive in scope and complete in detail.
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Readily isolates and solves problems.
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Contributes sound new ideas which will improve methods or increase profits.
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Follows policy and procedures.
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Obtains needed information from patient at time of filling/selling to register new patient or verify existing patient at drop off, drive thru and pick up
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Perceives problems with completion of filling process, alerts pharmacist and moves to resolve problem with a problem solving mentality.
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Correctly reads prescription, interprets physician intent, and processes prescription in a precise, efficient manner.
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Capable of manual filling and pricing of prescriptions in the event of computer downtime.
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Works with pharmacist towards completion of prescription filling procedure.
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Exhibits ability to adjust to work load, appropriately finding secondary projects when primary work lessens.
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Exhibits ability to adjust to work load, appropriately finding secondary projects when primary work lessens ( down time )
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Presents prescription and supporting items to pharmacist in an ordered, logical manner for final check prior to dispensing.
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Capable of executing other duties assigned by pharmacist to assist in the smooth, efficient operation of the store.
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Reorders product used if necessary or makes notation of need to reorder at a later time on own initiative.
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Understands and performs order check-in/return/reorder process without need for supervision or follow-up
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Displays capability of compiling and sending completed orders at pre-arranged times without supervision.
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Works with pharmacist to establish and maintain inventory at acceptable levels.
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Cooperates with management and other employees in promoting the front store’s attractiveness, cleanliness, efficiency and superior customer service levels.
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Preventive maintenance on workstations, POS, and other equipments in pharmacy is done properly and in a timely manner.
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Demonstrates a working knowledge of medications and documentation procedures.
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Able to evaluate situations and make sound judgments. Defers to pharmacist those matters that should be handled directly by same.
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Able to perform job with little or no supervision.
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Attempts to expand knowledge base to handle challenges better through identifying learning needs, setting goals and seeking opportunities for personal and professional growth.
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PROFESSIONAL BEVAVIOR
Dependable-on the job when scheduled and ensures manager is properly notified when absent or tardy.
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Does not use time for non business purposes. Holds self accountable to work as scheduled and observes store policies with regard to lunch and break time.Holds self accountable on mobile phone use/ personal calls to and from pharmacy.
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Shows kindness and consideration to fellow employees and customers.
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Demonstrates respect and high levels of cooperation with supervisor.
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Dresses appropriately for the job and be ready to work as soon as clocked in.
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Ensures grooming and pharmacy complies with safety operating policies and standards. ( no chair / no food / no gossip )
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Ensures all equipment and tools are used in a safe manner..
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Uses equipment and facility effectively and economically. Uses electricity conservatively by switching off lights in rooms/restrooms when not in use. throw away soiled napkins appropriately
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Keeps work area neat and clean. Organize and file all prescriptions by end of shift, leave notes to follow up
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Safeguard Professional pharmacist/patient confidentiality
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Handles patient complaints in a caring and efficient manner, and report immediately to pharmacy manager.
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Accurately handles transactions of cash at time of sale.
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Capable of handling charge card sales/returns without supervision
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Follows cash control procedures and maintains accurate checks on money.
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Exhibit sound understanding of third party billing and reconciliation, and a capability of executing same without supervision or follow up.
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Capable of completing necessary reports for daily and weekly accounting purposes.
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Communicates ideas and results of work effectively both orally and in writing.
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Able to bill medicare part B, able to determine eligibility, and prescription requirements.
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Demonstrates a working knowledge of medical equipment and documentation procedures. Sends out proper paperwork to ensure Medicaid/Medicare reimbursements on supplies and/or equipment and chooses appropriate method (phone, fax or mail). Able to handle issues with EBS
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Understands and performs order check-in/return/reorder process without need for supervision or follow-up
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Tends to be helpful and productive beyond assigned duties.
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Economizes on supplies. Does not waste materials.
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Able to evaluate situations and make sound judgments.
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Overall attitude is positive. Provides prompt, friendly service to the patient in person, by fax, and by telephone.
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Is persistent in carrying out job duties, regardless of what unusual circumstances may occur
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Knows job procedures and is skillful in performance of assigned job duties.
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