Sales Onboarding | Assessment #1

Info Needed | Your TRR Email Address*

Confirmation EmailEnter your TRR Email Address

Q1 | Where can you find the Employee Handbook?*

Google ClassroomThe Sales Resource PortalThe OKTA Dashboard, in TRR ResourcesAll of the above

Q2 | Which of these people is the CEO + Founder of The RealReal?*

Rati LevesqueMarc VialeJulie WainwrightZaina Orbai

Q3 | What info can be found on a consignor's My Sales Page?*

Current RealReal Rewards LevelCommission Payment MethodIndividualized Sustainability CalculationVisibility + Details About ConsignmentsAll of the above

Q4 | TRUE OR FALSE: "There is an incentive for Sales reps in various channels to pass to the Vendor and Trusts & Estates teams."*

TRUEFALSE

Q5 | MULTIPLE STEPS: ➊ First, click/tap here to review the Trusts & Estates SOP. ➋ After you've finished, check the box below to affirm the following statement: "By checking this box below, I am confirming that I have thoroughly read and understand the Trusts & Estates Process and Protocol for The RealReal. I understand that deviation from this Standard Operating Procedure (SOP) will be subject to disciplinary action up to and including dismissal."*

I have read and understand the Trusts & Estates SOP

Q6 | Which RealReal Rewards tier includes perks such as Priority Processing, Free First Look Membership, and free coffee at our retail locations?*

InsiderIconVIPDiamond

Q7 | What are the 4 Condition Levels that are accepted at TRR?*

NWT, Great, Good, PoorPristine, Excellent, Very Good, GoodAwesome, Fantastic, So-So, DamagedNo Wear, Minimal Wear, Moderate Wear, Excessive Wear

Q8 | Which Condition Level means no signs of wear AND includes all collateral?*

PristineExcellentVery GoodGood

Q9 | Would this item be accepted or rejected? Click/Tap here to zoom in on image.*

ACCEPTREJECT

Q10 | Would this item be accepted or rejected? Click/Tap here to zoom in on image.*

ACCEPTREJECT

Q11 | TRUE OR FALSE: "The 20% REAL Coupon Code is applied to most items upon listing (unless otherwise agreed upon in writing) and are factored into the list price."*

TRUEFALSE

Q12 | TRUE OR FALSE: "All jewelry can be placed on Price Approval."*

TRUEFALSE

Q13 | Which items are eligible to be placed on Price Approval?*

Chanel, Louis Vuitton, or Hermès handbags over $995Alligator + Crocodile skin handbagsFull Fur Outerwear made of mink, chinchilla, or sableHome + Art over $995Fine Jewelry + Watches (FJW) over $995All of the above

Q14 | TRUE OR FALSE: "If a Price Approval item has not sold within 30 days, a proposed reduction or discount will be sent via email asking the consignor for approval. If they open the email but do not respond, that will be considered a non-verbal approval for the reduction or discount."*

TRUEFALSE

Q15 | TRUE OR FALSE: "The consignor agreement is an optional agreement between TRR and the consignor. It is recommended, but not necessary for the consignor to sign when choosing to work with us."*

TRUEFALSE

Q16 | TRUE OR FALSE: "If an item is lost/stolen, or damaged, a consignor can make a claim within 1 year of becoming aware and will be paid out full retail for the item."*

TRUEFALSE

Q17 | TRUE OR FALSE: "If an item goes missing at the warehouse, TRR will pay the consignor the original retail price of the item as compensation."*

TRUEFALSE

Q18 | TRUE OR FALSE: "The Consignor is responsible for ensuring that he/she has the right to consign the item(s); that they are the owner and all items are authentic. Consignor acknowledges that all items deemed counterfeit or stolen be destroyed (not returned) as TRR is subject to U.S. laws and regulations."*

TRUEFALSE

Q19 | What is the 1st step when creating a Lead in Salesforce?*

Qualify the LeadAdd Lead via Quick CreateSearch Salesforce to make sure Lead does not already existConvert the Lead

Q20 | For Self-Sourced Leads, you should move the stage to "Working" when...*

You have made contact with the potential consignorYou have attempted to contact the consignorYou have qualified the consignorThe consignor is committed to an appointment or shipment

Q21 | TRUE OR FALSE: "Leads that come from the 'Consign Funnel' source (i.e, the website or mobile app) can only be managed by the Business Development Representative team."*

TRUEFALSE

Q22 | Select the best definition of an Opportunity in the "Open" stage:*

You have a confirmed appointment or shipment and are adding units in this stageSomeone wants/has expressed interest in consigning with youYou are in contact with the client, logging your outreach, and attempting to confirm the appointment or shipmentThis was a duplicate Opportunity, the client is no longer interested in consigning, etc.You or the consignor has packed/sent the consignment to where it needs to go

Q23 | Which Opportunity stage will you use when you are in contact with the client, logging outreach, and attempting to confirm the appointment or shipment?*

Q24 | Which tasks occur in the Committed stage?*

Q25 | In which of these scenarios should you select "Closed Lost" on an Opportunity?*

When you have made contact with the consignorWhen you are logging items they are interested in consigningWhen items have been shippedWhen there is a duplicate Opportunity or they are no longer interested in consigning

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Assessment Score Calculation

Assessment Score