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  • Customer Follow Through Call

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  • Customer Follow Through Phone Script

  • Hi, {customerName} this is {employeeConducting} from Veteran Exteriors doing a quick follow up call to make sure {leadTechnician} & the team did a great job for you the other day. Were you happy with their service?

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  • Great, we are really happy to hear that! Please remember to tell your friends and family about us! We need referrals from good customers like you! I won’t take up any more of your time, thank you for helping our small, family business. Have a great day, goodbye!

  • Great, we are really happy to hear that but what could we have done better in order to earn a 10 from you?

  • Thank you! I’ve written that down and will pass it on to our Branch Manager. We are always striving to improve our service to you and we take these suggestions very seriously. Please remember to tell your friends and family about us! We need referrals from good customers like you! I won’t take up any more of your time, thank you for helping our small, family business. Have a great day, goodbye!

  • Ok, I’ll have Tyler call you back as soon as possible! Goodbye!

  • Ok, well let us know if there is anything we can do better for you in the future. Have a great day, goodbye!

  • Leave Message Script

  • Hi, {customerName} this is {employeeConducting} from Veteran Exteriors doing a quick follow up call to make sure {leadTechnician} & the team did a great job for you the other day. Please feel free to give us a call back if you had any good or negative thoughts on our service, as we really want to make sure you were completely satisfied. Again, this is {employeeConducting} from Veteran Exteriors, and you can reach me at YOUR PHONE NUMBER or send me an email to YOUR EMAIL ADDRESS.

  • This Customer Follow Through Call will be complete once you have clicked "Submit".

     

    Don't forget to mark you BLUE invoice copy with the customer's rating at the top right corner to indicate the call has been completed.

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