1. You have the right to accept or refuse services.
2. If you agree to services, you have the right to change your mind at any time.
3. You have the right to a humane environment that provides reasonable protection from harm and appropriate privacy for your personal needs.
4. You have the right to be free from abuse, neglect, and exploitation.
5. You have the right to be treated with dignity and respect.
6. You have the right to appropriate services in the least restrictive setting available that meets your needs.
7. You have the right to be told about the program rules and regulations before you are enrolled, including the rules and policies related to restraints and seclusion.
8. Your legally authorized representative, if any, also has the right to be and shall be and shall be notified of the rules and policies related to restraints and seclusion.
9. You have the right to be told before admission:
10. You have the right to a service plan designed to meet your needs, and you have the right to take part in developing that plan.
11. You have the right to meet with staff to review and update the plan on a regular basis.
12. You have the right to refuse to take part in research without affecting your regular care.
13. You have the right to have information about you kept private and to be told about the times when the information can be released without your permission.
14. You have the right to receive an explanation of your services or your rights if you have questions while you are an active participant.
15. You have the right to make a complaint and receive a fair response from the organization within a reasonable amount of time.
16. You have the right to complain directly to the Executive Director or the funder (Department of Family Protective Services, Bexar County Juvenile Probation, etc...) at any reasonable time. The funder information will be provided directly to you upon request.
17. You have the right to get a copy of these rights before you are start services, including the address and phone number of BCFS HHS Executive Director – Community Services.
18. You have the right to have your rights explained to you in simple terms, in a way you can understand within 24 hours of your intake.
Inquiries & Grievance Contacts:
By Mail: Celeste Garcia, BCFS HHS Executive Director
BCFS Health and Human Services, CSD
4346 NW Loop 410
San Antonio, TX. 78229