Counselling Client Opinion Questionnaire

Primary Care Counselling Service
Client opinion questionnaire
The Primary Care Counselling Service (PCCS) is committed to providing the best possible service. We would like your honest impressions of the quality of service you received so that we can take your opinions into account for the future planning of the counselling service.
All responses will remain anonymous.
1. Therapist Name:
2. Please select the type of therapy you received:
Brief Counselling (up to 6 sessions)Interpersonal Psychotherapy (IPT)Trauma Focussed Therapy
3. What method was used?
Video Counselling (Attend Anywhere)Telephone CounsellingFace to face
Practical Issues
1. If you had Video Counselling, did you receive a patient leaflet with information about how to access and use Attend Anywhere?
YesNo
2. How helpful was the patient information leaflet you received?
Very HelpfulHelpfulUnhelpfulVery UnhelpfulNot Applicable
3. How satisfied were you with the waiting time for your first appointment?
Very SatisfiedSatisfiedDissatisfiedVery Dissatisfied
4. How satisfied were you with the number of counselling appointments you had?
Very SatisfiedSatisfiedDissatisfiedVery Dissatisfied
5. If Dissatisfied/very dissatisfied, what was the problem with the number of appointments?
Too fewToo manyOther
6. Overall, how satisfied were you with video counselling?
Very SatisfiedSatisfiedDissatisfiedVery DissatisfiedOther
7. How convenient were the appointment times that you were offered?
Very convenientConvenientInconvenientVery Inconvenient
Experience & Outcomes of Therapy

Please indicate in the boxes below how much you agree or disagree with the following statements:

	Strongly Agree	Agree	Disagree	Strongly Disagree
1. The counsellor/psychotherapist understood me and my difficulties.
2. The counselling/psychotherapy helped me to understand myself and my difficulties better.
3. The counselling/psychotherapy helped me to cope with/deal with my difficulties.
4. I felt that I was listened to and appropriately supported by the counsellor/psychotherapist.
5. Overall, my situation has improved as a result of the counselling/psychotherapy.
6. The counselling/psychotherapy helped me make important changes in my life.

7. Please tell us what you found most helpful about the counselling/therapy you had (i.e what the counsellor/therapist could do more of):
8. Please tell us what you found less helpful about the counselling/therapy you had (what the counsellor/therapist could do less of):
9. Overall how satisfied were you with the quality of the service you received? please select a number between 0 (completely dissatisfied) and 10 (very satisfied):
012345678910
End of Therapy/Discharge
1. Would you choose to have Counselling/Psychotherapy again in the future?
Yes, definitelyYes, probablyNo, I don't think soNo, definitely not
Which of the following platforms do you prefer?
Video CounsellingTelephone CounsellingFace to Face
3. At the end of your counselling/therapy, did you receive a resource sheet with information about other organisations that can help?
YesNo
4. If yes, how helpful was the information?
Very helpfulHelpfulUnhelpfulVery unhelpfulNot Applicable
Further comments for improving the service:
Thank you for taking the time to complete this questionnaire.
Should be Empty:

Primary Care Counselling Service

Practical Issues

Experience & Outcomes of Therapy

End of Therapy/Discharge