IT Support Assistant Questionnaire

IT Support Assistant Questionnaire
Please complete the questions below
Name*
First NameLast Name
Email*
example@example.com
Please choose a date and time that is good for you to have your interview. *
1. What are some things you can try to do when an application locks up? *
2. An employee states that their desktop is running slow. What are some things you could do to help this employee? *
3. An employee states that their internet is not working and they cannot access the internet. What are some things you can check for regarding this issue? *
4. Why is it important to keep a computer up to date? *
5. What operating system(s) are you most comfortable with? *
6. An employee says their printer won't print, but there is nothing stuck in the print que. What are some things you can do to troubleshoot their printer? *
7. Why is it important to have all employees on a standard account? *
8. If an employee asks you can they download a program and you are not sure if they should, what would you say or tell them to do?*
9. If an employee has damaged equipment, what should be done? *
10. An employee has trouble understanding what they are doing wrong, what do you do or say to make them understand in a way that is understandable to someone who does not work in your field? *
11. If it is deemed that a desktop cannot be fixed and it is at it's end of life, what are your next steps to ensuring the desktop is disposed of correctly? *
Should be Empty: