Do you know Colruyt?
*
Yes, I do.
No, I don't
Do you have a Colruyt near your house? ( 15 mins radius)
Yes
No
If yes, do you often go grocery shopping there?
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5
Do you know any other stores of Colruyt Group ?
Bioplanet
Dreambaby
Dreamland
Zeb
Spar
Others
If so, in which one do you shop?
Bioplanet
Dream baby
Dreamland
Zeb
Spar
Others
Customer experience
Why do you shop at Colruyt
I like the products they offer
It's cheaper than other supermarkets
The quality is better there
For their weekly special offers on specific products
It's the only supermarket nearby my house
For the possibility of buying in bulk
Can you find all the products needed in Colruyt?
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5
Are you satisfied with your costumer experience?
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5
Would you say employees are available to help costumers?
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5
Would you recommend Colruyt to any of your friends?
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5
Do you reckon grocery shopping there is easier than in other supermarkets?
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Collect&Go
Do you know their "Collect&Go" service?
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5
Do you use their « Collect&Go » service?
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If you do so, why do you use « Collect&Go »
It is handy
It is time -efficient
I don’t like the layout of the physical stores
Other
Colruyt's reputation
Please rank the following supermarket brands according to your preferences, from the most to the least preferred : a) Delhaize, b) Aldi, c) Lidl, d) Colruyt, e) Intermarché and f) Carrefour.
What are the main attributes that comes to your mind when you think about Colruyt?
THANK YOU!
Thank you for your time, we really appreciate it! Don't forget to share our survey and have a nice day ?
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