We are sad to see you go!
Please help us learn more about why you decided to terminate our services. Your responses will be kept confidential and will not be shared with any other party. Completing this 2 page survey should take only a couple of minutes.
Client Company Name
*
Client's Full Name
*
First Name
Last Name
E-mail
*
example@example.com
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Overall satisfaction of your MBSATA Team
*
Rows
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Senior Accounting Advisor
1
2
3
4
5
Primary Accounting Advisor
6
7
8
9
10
What attracted you to become our client?
*
Brand value
Range of services
Quality of services
Pricing
Other
If Other, please provide your response below.
Which of the following impacted your decision to discontinue your collaboration with us?
*
Found better alternative
Inadequate reporting
Increase in workload
Poor communication
Poor understanding of your requirements
Pricing
Quality of services
Other
If Other, please provide your response below.
How will you meet your Accounting/Bookkeeping needs moving forward?
*
Moving internally
Moving to another firm
Other
Would you be willing to resume your collaboration with us, if we improve the areas you are dissatisfied with?
*
Yes
No
Can't Say
Complaints (If Any)
Final Comments (If Any)
Overall rating on the scale of 1 to 5
*
Not Bad
1
2
3
4
Best
5
1 is Not Bad, 5 is Best
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