Voice of the Customer Survey
1. Product usability: how easy and effortless is it to use?
Complicated
1
2
3
4
Easy
5
1 is Complicated, 5 is Easy
2. Does it offer all the key features you require?
Inadequate
1
2
3
4
Efficient
5
1 is Inadequate, 5 is Efficient
3. Is the setup/integration easy and all the necessary instructions provided?
Complicated
1
2
3
4
Easy
5
1 is Complicated, 5 is Easy
4. Is the product fast and responsive?
Not Fast/Responsive
1
2
3
4
Fast/Responsive
5
1 is Not Fast/Responsive, 5 is Fast/Responsive
5. How was the product iterface?
Insufficient
1
2
3
4
Intuitive
5
1 is Insufficient, 5 is Intuitive
6. Is the product being improved continuosly?
No
1
2
3
4
Yes
5
1 is No, 5 is Yes
7. How satisfied you are with the customer success team?
Not Satisfied
1
2
3
4
Satisfied
5
1 is Not Satisfied, 5 is Satisfied
8. What are the best sources to learn the product?
Video tutorials
In-app tutorials
Templates
Customer review
How-to articles
Webinars
Other
9. Did you have access to all resources?
No
1
2
3
4
Yes
5
1 is No, 5 is Yes
10. Overall, how satisfied you are with the product?
Worst
1
2
3
4
5
6
7
8
9
Best
10
1 is Worst, 10 is Best
11. Do you expect to use the product a year from now?
Strongly Disagree
1
2
3
4
5
6
7
8
9
Strongly Agree
10
1 is Strongly Disagree, 10 is Strongly Agree
12. Will you recommend this product to your colleagues/friends/family?
Strongly Disagree
1
2
3
4
5
6
7
8
9
Strongly Agree
10
1 is Strongly Disagree, 10 is Strongly Agree
13. Please describe the main purpose of this purchase.
14. Please summarize your experience with the product.
15. What can we improve about the product?
Submit
Should be Empty: