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Website Survey Questionnaire Form
Get feedback from your consumers or customer about your e-commerce website and services. With this form template, customers can quickly give you a feedback, evaluation and other suggestion about your services.
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1
1. Have you ever heard about [Site Name]?
Yes
No
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2
2. How did you learn about [Site Name]?
Friend or Relative
Web search engine
Banner Ad
Magazine
E-mail
Pop-up ad
Other
Friend or Relative
Web search engine
Banner Ad
Magazine
E-mail
Pop-up ad
Other
1
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3
3. Do you purchase goods from [Site Name]?
Yes
No
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4
4. How old are you?
Under 18
18 - 25
25 - 45
45 or more
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5
5. Gender?
Male
Female
Male
Female
2
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6
6. How often do you visit our website?
Daily
Once a week
Once a month
Once a year
Never
Daily
Once a week
Once a month
Once a year
Never
3
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7
7. Overall, how satisfied are you with our website?
Daily
Once a week
Once a month
Once a year
Never
Daily
Once a week
Once a month
Once a year
Never
4
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8
8. How likely would you be to recommend [Your Website Name] to your friends or colleagues?
Very unlikely
Neutral
Very likely
Very unlikely
Neutral
Very likely
5
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9
9. What particular aspect(s) of our website do you like?
6
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10
10. What particular aspect(s) of our website do you dislike?
7
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11
11. What factors motivated you to purchase on our site?
Price
Description of item
Brand name
Recommendation
Shipping options
Payment options
Other
Price
Description of item
Brand name
Recommendation
Shipping options
Payment options
Other
8
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12
12. Why do you think our site is so successful?
Image
Reputation
Easy to use
Fun
Large selection of items
Payment options (Paypal)
Safety
Free registration
Website design
Website promotion
Seller’s feedback
Buyer’s experience
Other
Image
Reputation
Easy to use
Fun
Large selection of items
Payment options (Paypal)
Safety
Free registration
Website design
Website promotion
Seller’s feedback
Buyer’s experience
Other
9
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13
13. What is the main reason you visit our website?
Browsing
Particular item
Comparison of prices
Other
Browsing
Particular item
Comparison of prices
Other
10
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14
14. How easy it to navigate our website?
Very easy
Somewhat easy
Easy
Somewhat difficult
Very difficult
Very easy
Somewhat easy
Easy
Somewhat difficult
Very difficult
11
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15
15. How often do you buy on our site?
Daily
Once a week
Twice a week
Once a month
Twice a month
Once a year
Never
Daily
Once a week
Twice a week
Once a month
Twice a month
Once a year
Never
12
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16
16. Was this a personal purchase for you, a gift, a company purchase or something else?
Personal
Gift
Company purchase
Other
Personal
Gift
Company purchase
Other
13
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17
17. How do you pay your purchase?
Credit card online
Cheque by mail
Paypal
Nochex
Other
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18
18. How satisfied were you with the available shipping option?
Very satisfied
Somewhat satisfied
Satisfied
Somewhat dissatisfied
Very dissatisfied
Very satisfied
Somewhat satisfied
Satisfied
Somewhat dissatisfied
Very dissatisfied
14
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19
19. Was your order complete when you received it?
Yes
No
Yes
No
15
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20
20. Did you return any items you purchased from us?
Yes
No
Yes
No
16
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21
21. What was the main reason for your return?
Wrong size
Wrong colour
Not what I ordered
Damaged
Not satisfied with the item
Other
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22
22. How satisfied were you with the return process?
Very satisfied
Somewhat satisfied
Satisfied
Somewhat dissatisfied
Very dissatisfied
Very satisfied
Somewhat satisfied
Satisfied
Somewhat dissatisfied
Very dissatisfied
17
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23
23. Please rank what you look for in order of importance when selecting products on [Site Name]?
1 - Not Important
2
3 - Maybe
4
5 - Very Important
Quality
Row 0, Column 0
Row 0, Column 1
Row 0, Column 2
Row 0, Column 3
Row 0, Column 4
Cost
Row 1, Column 0
Row 1, Column 1
Row 1, Column 2
Row 1, Column 3
Row 1, Column 4
Quantity
Row 2, Column 0
Row 2, Column 1
Row 2, Column 2
Row 2, Column 3
Row 2, Column 4
Brand name
Row 3, Column 0
Row 3, Column 1
Row 3, Column 2
Row 3, Column 3
Row 3, Column 4
Familiarity
Row 4, Column 0
Row 4, Column 1
Row 4, Column 2
Row 4, Column 3
Row 4, Column 4
Quality
Cost
Quantity
Brand name
Familiarity
1 - Not Important
Row 0, Column 0
2
Row 0, Column 1
3 - Maybe
Row 0, Column 2
4
Row 0, Column 3
5 - Very Important
Row 0, Column 4
1 - Not Important
Row 1, Column 0
2
Row 1, Column 1
3 - Maybe
Row 1, Column 2
4
Row 1, Column 3
5 - Very Important
Row 1, Column 4
1 - Not Important
Row 2, Column 0
2
Row 2, Column 1
3 - Maybe
Row 2, Column 2
4
Row 2, Column 3
5 - Very Important
Row 2, Column 4
1 - Not Important
Row 3, Column 0
2
Row 3, Column 1
3 - Maybe
Row 3, Column 2
4
Row 3, Column 3
5 - Very Important
Row 3, Column 4
1 - Not Important
Row 4, Column 0
2
Row 4, Column 1
3 - Maybe
Row 4, Column 2
4
Row 4, Column 3
5 - Very Important
Row 4, Column 4
1
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24
24. How competitive do you find the prices on [Site Name]?
Very competitive
Sometimes competitive
Not competitive
Don’t know
Very competitive
Sometimes competitive
Not competitive
Don’t know
18
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25
25. Please grade the eBay website on the overall content.
Excellent
Good
Average
Poor
Undecided
Excellent
Good
Average
Poor
Undecided
19
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