Service Desk Satisfaction Survey
How did you get to our service desk?
On the phone
E-mail via your website
Walk-up
Online chat through your website
What was your need?
Incident resolution
Service request
Feature information
Other
Please rate how strongly you agree or disagree with each of the statements related to service desk quality. You can also give additional details if you want.
Totally Disagree
Somewhat Disagree
Somewhat Agree
Totally Agree
Not Applicable
Comments
I had the opportunity to explain myself clearly.
1
2
3
4
5
I think service desk understood my need/problem clearly.
6
7
8
9
10
Service Desk solved the problem quickly.
11
12
13
14
15
I easily understood the solution they offer.
16
17
18
19
20
I find the service desk very useful and helpful.
21
22
23
24
25
I am confident contacting the service desk if I need help again.
26
27
28
29
30
Overall, How satisfied are you with the service desk quality?
1
2
3
4
5
Please rate how strongly you agree or disagree with each of the statements related to service desk staff. You can also give additional details if you want.
Totally Disagree
Somewhat Disagree
Somewhat Agree
Totally Agree
Not Applicable
Comments
They were friendly and understanding.
31
32
33
34
35
They knew the subject well and seem professional on their job.
36
37
38
39
40
Their explanation was clear and precise.
41
42
43
44
45
Overall, How satisfied are you with the service desk staff?
1
2
3
4
5
Do you have additional comment?
Name (optional)
First Name
Last Name
Email (optional)
example@example.com
Phone Number (optional)
Please enter a valid phone number.
Submit
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