Digital Awareness Survey

Dear Sir/Ma’am, I am pursuing PhD on Level of awareness and adoption of Digital payment system in Haryana from IKGPTU, Jalandhar and therefore I would like to seek your help for this research. You are requested to answer the following questionnaire. I assure that your name and personal details will be kept professional.
QUESTIONNAIRE DEMOGRAPHICS
Q1) Personal Details:
Q1_1. Name:-
Q1_2. Contact No:-
Q1_3. Gender:-
Q1_4. Location
Q1_5. Age:-
Q1_6. Married Status
Q1_7. Educational Qualification
Q1_8. Occupation
Q1_9. Family income per month
Q1_10. Type of family
Q1_11. Which mobile phone do you use?
Awareness
Now nowdays, use of digital payment is increasing day by day for making life easy.

kindly read the following uses on a given scale of awareness which will indicate how much you are aware of different uses of digital payment options.

Rows	Not at all	Slightly aware	Moderately aware	Very aware	Extremely aware
Various modes of digital payments
Steps required for making payment digitally.
For mobile and television recharging
In paying various bills in hotels or restaurants
In paying bills to retail stores for grocery shopping
In paying EMI to bank
In sending and receiving payments for business transactions
During shopping in malls
In paying for entertainment purposes like Netfli, Disney, Hotstar etc.
Online shopping from Amazon, Flipkart, Myntra etc
In booking tickets for train
In food items for home delivery
Investing money in mutual funds/share market
In sending/receiving money to/from relatives

Sources of awareness
Different digital payment options are available nowdays

Kindly rate the extent of these on a scale of 1-5 where 1 is Never. 2 is Rarely. 3 is Sometimes. 4 is Often. 5. is Always

Rows	Paytm	Freecharge	Google Pay	Payzapp	Amazon Pay	Debit Card	Credit Card	RTGS	NEFT	Bhim UPI
A news article
words of mouth
Social media platforms(fb,insta etc)
Friends
Advertisement in Television
Sales Person
Sales promotion tools like Coupons, Discount etc
Telemarketing
By receiving emails from different marketers
Advertisements on different websites

Now we are going to ask you about usage of various payment options in your daily life. Kindly rate it on a scale of 1 -5 where 1 is Not aware, 2 is Slightly aware,3 is moderately aware, 4 is very aware, 5 is extremely aware

Rows	Paying bills like electricity, water, mobile etc.	Recharging of mobiles, DTH cable, metro cards etc.	Grocery shopping	Booking tickets	Business transaction
PayTm
Freecharge
Google Pay
Payzapp
Amazonpay
Debit Card
Credit Card
RTGS
NEFT
Bhim UPI

Please rate the FACTORS/DETERMINANTS below which could affect in your decision of using any digital payment method.

Rows	Very unimportant	Important	Neutral	Less Important	Not Important
Price of using digital payment mode(Transaction fee, service fee etc.)
Convenience ( in purchasing products online)
Secured privacy
Secured transaction
Interest in new technology(You are always inclined to use something new)
Direct accessibility of owner
Time saving through digital payment mode
Ease of maintenance (no hard format)
Mobility
Transparency

Please rate the factors which helps in choosing the particular Payment mode on a scaleof 1-5 where 1 is very unsatisfied, 2 is unsatisfied, 3 is neutral , 4 is satisfied and 5 is very satisfied.

Rows	Service cost	Convenience	Saves time	Direct accesebility to owner Safety	Trustworthy	Mobility	Transparent	Receiving receipt on the spot
PayTm
Freecharge
Google Pay
Payzapp
Amazonpay
Debit Card
Credit Card
RTGS
NEFT
BhimUPI

ADOPTION

Please rate the different digital payment options as per the given uses in regular life on a scale of 1-5 where 1 is Never, 2 is Rarely, 3 is Sometimes, 4 is Often and 5 is Always

Rows	PayTm	Freecharge	Google Pay	Payzapp	Amazonpay	Debit Card	Credit Card	RTGS	NEFT	BhimUPI
In paying bills to retail stores for grocery shopping
In paying bills in hotels, restaurants etc.
In paying EMIs to bank
In sending and receiving payments for business transactions.
During shopping in malls.
For entertainment purposes like Netflix, Disney hot star etc.
In recharging mobile and television
For shopping from amazon, flipkart, myntra etc.
In paying different bills like electricity, water or house rent etc.
In booking tickets for train.
In food items for home delivery.
In investing money in mutual funds/ share market etc.
In sending/receiving money to relatives.

PROBLEMS

Kindly rate the following problems which restrict you to use different digital payment options or face while using these options on a scale of 1-5 where 1 is Strongly Disagree and 5 is Strongly Agree.

Rows	PayTm	Freecharge	Google Pay	Payzapp	Amazonpay	Debit Card	Credit Card	RTGS	NEFT	BhimUPI
Incompatibility with these payment options as education is required.
High level of complexity
Insecure communication networks
Lack of human tellers to machines
Inadequate point of sale terminal
Inadequate marketing campaigns/advertisements
It’s vulnerable to cybercrimes (fraud etc.)
Dependency on telecommunication infrastructure
Dependency on market regulation issues
Political environment also affects the communication services
Using digital wallets means giving up too much privacy
No direct link with the marketeer

Should be Empty:

QUESTIONNAIRE DEMOGRAPHICS

Q1) Personal Details:

Awareness

Sources of awareness

ADOPTION

PROBLEMS