IT Service Satisfaction Survey
Name
First Name
Last Name
E-mail
example@example.com
Phone Number
Please enter a valid phone number.
Format: (000) 000-0000.
1) Overall, how would you rate the service?
Poor
Fair
Good
Very Good
Excellent
2) How did you hear us?
Social Media
Search Engine
Word of Mouth
Other
3) How often do you use our IT Service?
Weekly
Monthly
Yearly
Other
4) Do you think the problem has been fixed?
Yes, I am satisfied.
Need time to test.
No. Problem has not been resolved.
5) How satisfied are you:
Rows
Not Satisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Service Quality
1
2
3
4
Cleanliness
5
6
7
8
Responsiveness
9
10
11
12
Friendliness
13
14
15
16
Time Efficiency
17
18
19
20
Technical Equipment
21
22
23
24
Knowledge
25
26
27
28
Handling Issue
29
30
31
32
Price
33
34
35
36
Rate the Overall Experience
1
2
3
4
5
6
7
8
9
10
6) Would you recommend the Service to your friends?
Yes
No
Please leave any feedback or suggestions that help enhance the quality of the service
Submit
Should be Empty: