IT Satisfaction Survey
Please rate how strongly you agree or disagree with each of the statements related to IT desk quality.
Rows
Totally Disagree
Disagree
Agree
Totally Agree
Not Applicable
I easily found where to get to the help desk.
1
2
3
4
5
I had the opportunity to explain myself clearly to help desk.
6
7
8
9
10
I think the help desk understand my problem clearly.
11
12
13
14
15
My problem solved quickly.
16
17
18
19
20
I easily understand the solution.
21
22
23
24
25
I find the help desk very helpful and useful.
26
27
28
29
30
I am confident to contact with help desk if I need help again.
31
32
33
34
35
Overall, how satisfied are you with the help desk quality?
1
2
3
4
5
Please rate how strongly you agree or disagree with each of the statements related to IT desk staff .
Rows
Totally Disagree
Disagree
Agree
Totally Agree
Not Applicable
They were friendly and understanding.
36
37
38
39
40
They knew the subject well and seem professional on their job.
41
42
43
44
45
Their explanation was clear and precise.
46
47
48
49
50
The communication and follow-up on problem solution was smooth.
51
52
53
54
55
They were aware of SLAs (service level agreements), service channels and service policies.
56
57
58
59
60
Overall, how satisfied are you with the IT desk staff?
1
2
3
4
5
Who did you contact?
In site support
Remote support
I don't know
Other
Which technical problems do you encounter most often?
Bug problems
Password issues
Feature problems
Computer problems
Access problems
Other
How frequently do you come across these problems?
Daily
At least once a week
At least once a month
At least once a year
This is my first time
Do you have additional comments or suggestions?
Submit
Should be Empty: