Library Satisfaction Survey
Name (optional)
First Name
Last Name
How often do you visit the library?
Please Select
Frequently (3 or more times a WEEK)
Occasionally (5 to 9 times a month)
Rare (4 or less times a year)
Never
What was the reason for your visit to the library?
Access database
Find a book or magazine
Find video, DVD, CD, etc.
For class instruction
Get help with assignment
Group study
Personal/recreational
Study alone
Use audiovisual equipment
Use computers in the library
Use the printer/photocopier in the library
Other
Please indicate your level of satisfaction concerning customer service by rating the following statements:
Rows
Not Satisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Library staff treats me fairly and without discrimination.
1
2
3
4
Library staff are professional in their dealings with me.
5
6
7
8
Library staff are friendly.
9
10
11
12
Library staff are interested in me and my needs.
13
14
15
16
Library staff are knowledgeable.
17
18
19
20
Library staff provides quality service.
21
22
23
24
Library staff responds in a timely manner.
25
26
27
28
Library staff are difficult to approach.
29
30
31
32
Please indicate your level of satisfaction concerning the facilities by rating the following statements:
Rows
Not Satisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Computers and electronic equipment are accessible in the library.
33
34
35
36
Printing and photocopying services are adequate.
37
38
39
40
The library's collection meets my research needs.
41
42
43
44
Group study areas are adequate.
45
46
47
48
Library staff keeps me informed about new services and collections.
49
50
51
52
Library space is adequate.
53
54
55
56
Opening hours are adequate.
57
58
59
60
Please indicate your level of satisfaction concerning the resources by rating the following statements:
Rows
Not Satisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Recommendations for new or different resources are listened to by the library staff.
61
62
63
64
I find that there are always resources available that address assignment questions.
65
66
67
68
I usually ask the library staff for assistance.
69
70
71
72
I usually find the resources I need.
73
74
75
76
Borrowing resources policies and procedures are clearly stated.
77
78
79
80
Resources are easy to find.
81
82
83
84
Resources are current and relevant.
85
86
87
88
Resources are appropriate for my course needs.
89
90
91
92
Additional Notes
Submit
Should be Empty: