Coffee Shop Customer Experience Survey
Gender
Female, Male, Other
Age
How often do you visit the coffee shop?
Please Select
Daily
Once a week
Couple times a month
Never
Is the price important to you?
Please Select
Definitely not important
Not important
Neutral
Very important
Definitely very important
How would you rate the quality of the coffee shop's products?
Please Select
Very Bad
Bad
Average
Good
Excellent
Would you rather go to the coffee shop alone or with someone?
Please Select
Alone
With someone
Do you prefer the coffee shop's drinks and pastries in-store or take-away?
Please Select
In-store
Take-away
How would your rate the quality of the coffee shop compared to other brands?
Please Select
Very Bad
Bad
Average
Good
Excellent
Please rate the following statements below according to your satisfaction level of the coffee shop.
Rows
Not Satisfied
Somewhat Satisfied
Neutral
Satisfied
Very Satisfied
Service Quality
1
2
3
4
5
Cleanliness
6
7
8
9
10
Responsiveness
11
12
13
14
15
Friendliness
16
17
18
19
20
Advertisements
21
22
23
24
25
Atmosphere
26
27
28
29
30
Employee
31
32
33
34
35
Enough Pastry
36
37
38
39
40
Wi-Fi
41
42
43
44
45
Promotional Offers and Discounts
46
47
48
49
50
What seasons do you purchase from the coffee shop the most?
Spring
Summer
Fall
Winter
All seasons
Is the coffee shop more appealing to you when it's environmentally friendly?
Yes
No
Do you use the coffee shop application on my smartphone?
Yes
No
On a scale 1 to 10, how often do you buy gift cards from the coffee shop?
1
2
3
4
5
6
7
8
9
10
least(1), most(10)
On a scale 1 to 10, how likely is it that you recommend the coffee shop to your friends?
1
2
3
4
5
6
7
8
9
10
least(1), most(10)
What do you think the coffee shop needs to improve the most? Please list them all.
Submit
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