Support Staff Assessment Form
Company Name
Name of the Assessor
First Name
Last Name
Job Title
Name of the Candidate
First Name
Last Name
Email Address
example@example.com
Phone Number
Please enter a valid phone number.
Format: (000) 000-0000.
Address
Street Address
Street Address Line 2
City
State / Province
Postal / Zip Code
Introduction
1. Please explain what customer service is.
2. Why do you think customer service is important?
3. Please give 3 examples of absolute musts of customer service.
4. How can an individual be beneficial in customer service?
Case Analysis
1. How would you approach a customer who is seeking help for a broken TV?
2. A customer needs help with a broken bed but its warranty expired just the day before the customer arrived. What would you do?
3. A customer is complaining about a product he/she just bought. What would you do?
Overall Assessment
Troubleshooting:
1
2
3
4
5
Decision-making:
1
2
3
4
5
Communication:
1
2
3
4
5
Comprehension:
1
2
3
4
5
Empathy and calmness:
1
2
3
4
5
Customer orientation:
1
2
3
4
5
Date of Assessment
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Signature of the Assessor
Submit
Should be Empty: