Multi-Purpose Guest Issue Form
Location where Issue Occurred (or where service(s) were done):
*
Please Select
Spokane Valley
Spokane - Wandermere
Hayden
Date Issue Occurred
-
Month
-
Day
Year
Date
Associate Submitting Form:
*
Associate Email
*
example@example.com
Guest Name
*
First Name
Last Name
Guest Phone Number
*
Please enter a valid phone number.
Guest Email
*
example@example.com
Guest would like to be contacted by management?
*
Please Select
Yes
No
If Necessary, Best way to reach the Guest?
*
Please Select
Phone
Email
Text
Type of Guest Issue
*
Please Select
Unsatisfied with Associate
Unsatisfied with Service
Unsatisfied with Facility
Other Guest Issue
Guest Issue Resolved/Action Taken
Guest Charged Incorrectly
Touch Up Form
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Unsatisfied with Associate
Name of Associate in Complaint:
*
Details of Problem:
*
Ready to Submit
*
Yes
Back
Next
Unsatisfied with Service
Name of Associate in Complaint:
*
Details of Problem:
*
Ready to Submit
*
Yes
Back
Next
Unsatisfied with Facility
Details of Problem:
*
Ready to Submit
*
Yes
Back
Next
Other Guest Issue
Details of Problem:
*
Ready to Submit
*
Yes
Back
Next
Guest Issue Resolved/Action Taken
Waxer:
Booked By:
Reason for reporting:
*
Please Select
Booking Error
Charged Incorrectly
Points Issue
Package Transfer/Cancellation
Other
Problem Description:
*
How was it Handled:
*
Ready to Submit
*
Yes
Back
Next
Booking Error Form
Booked By:
*
Date & Time of original call
*
-
Month
-
Day
Year
Date
Did the Guest have to leave and reschedule?
*
Please Select
Yes
No
Comments:
*
Ready to Submit
*
Yes
Back
Next
Touch Up Form
Date of original reservation
*
-
Month
-
Day
Year
Date
Name of Original Waxer:
*
Services Received:
*
Date of Touch Up Reservation:
-
Month
-
Day
Year
Date
Waxer Performing the Touch Up:
*
Services to be Touched Up:
*
Does the guest have a wax pass for this service?
*
Please Select
Yes
No
Comments:
Ready to Submit
*
Yes
Back
Next
Form Complete? Click Submit
Submit
Should be Empty: