Customer Loyalty Survey
Please select how likely are you to do followings:
Rows
Very likely
Likely
Neutral
Somewhat likely
Not likely
N/A
Continue to patronize us
1
2
3
4
5
6
Convince others to patronize us
7
8
9
10
11
12
Expand the use of our product or service
13
14
15
16
17
18
Recommend our services
19
20
21
22
23
24
Switch to a competing organization
25
26
27
28
29
30
Please rate how convenient is our product or service
1
2
3
4
5
Please rate how well do our customer support team answer your questions
1
2
3
4
5
Please rate our service delivery
1
2
3
4
5
Please rate our customer support team
1
2
3
4
5
How much do you trust this brand
1
2
3
4
5
Which of the following words would you use to describe our products?
Reliable
High quality
Useful
Unique
Overpriced
Impractical
Ineffective
Poor Quality
Unreliable
Other
How satisfied are you with each of the followings.
Rows
Not Satisfied
Somewhat Satisfied
Satisfied
Very Satisfied
N/A
Overall Organization
31
32
33
34
35
Service Quality
36
37
38
39
40
Value for Money of Our Service
41
42
43
44
45
Responsiveness
46
47
48
49
50
Overall, please rate how satisfied are you with us
Worst
1
2
3
4
Best
5
1 is Worst, 5 is Best
Do you have any other comments, suggestions, or observation?
Would you be willing to try out our other services?
Yes
No
Not sure
Other
For how long have you been patronizing our organization?
0-1 years
1-5 years
5-10 years
10-15 years
15-20 years
20 years and above
Name (Optional)
First Name
Last Name
Email (Optional)
example@example.com
Submit
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