Customer Satisfaction Evaluation Form

Customer Services values your opinions about our offered services. Please take a few minutes to complete this CUSTOMER SATISFACTION EVALUATION Form. All forms received by Customer Services are used to gauge the effectiveness of our services, and to develop improved IT Support Services.

Submitter Full Name

First NameLast Name

Submitter Email

example@example.com

Phone Number

Please enter a valid phone number.

Name of the technical support under evaluation

First NameLast Name

Please supply issue which was requested for a technical support.

POINT SYSTEM EQUIVALENT CODES MARKS

5 - Consistently Exceed Expectations, 95%-100% Excellent Marks

4 - Frequently Exceed Expectations, 85%-94% Very Good Marks

3 - Meets Expectations, 75%-84% Good Marks

2 - Occasionally fails to meet expectations, 65%-74% Average Marks

1 - Consistently fails to meet expectations 64% or less Failed Marks

Please make your evaluation according to the instructions above.

How do you rate the person's knowledge who initially responded to you with regards to your request?*

How would you rate the helpfulness of the person who initially responded to you?*

How do you rate the knowledge of the person with regards to resolving your request?*

How do you rate the helpfulness of the person who resolved your request?*

How do you rate ESET Technical Support Engineer's understanding of the impact or the urgency of your request?*

Tell us more about skills and requirements.

End-User Satisfaction Evaluation Form

Employee Information: