Help Desk Survey
How did you contact our help desk?
Walk up
On the phone
Online chat
How satisfied are you with the quality of the support you received?
1
2
3
4
5
Was your problem resolved in a timely manner?
Yes
No
On the scale below, please rate your agreement with the following statements
Rows
Not Satisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Helpfulness of support staff
1
2
3
4
Attitude of support staff
5
6
7
8
Technical expertise of support staff
9
10
11
12
Timeliness of response
13
14
15
16
Please indicate the professionalism of the agent handling your issue
Worst
1
2
3
4
Best
5
1 is Worst, 5 is Best
Any other comments / suggestions
Submit
Should be Empty: