Technical Work Log Template
Incident Number
*
Described Issue:
*
Name of Product or Application with Issue:
*
Version Details:
*
PIN/Serial Number:
KB/Documentation Used and Results:
Policies set on BES for Product/Application:
How many users are experiencing the issue:
None - Not Applicable
Only 1
Between 1-10
Between 10-100
More than 100
Manually enter value:
Please enter how many users are experiencing the issue:
Errors and Symptoms Provided by Customer:
*
Clarified Issue Description:
*
Actions taken:
*
Next Steps:
Reason not closed (If Applicable):
Resolution (If Applicable):
Submit
Should be Empty: