Franchise Satisfaction Survey
Finance
Please indicate your feedback related to the overall financial opportunity of the business with your franchisor.
Rows
Strongly Disagree
Disagree
Not Sure
Agree
Strongly Agree
The fees are fair.
1
2
3
4
5
The overall investments meet my expectations.
6
7
8
9
10
Financial future of my business is excellent.
11
12
13
14
15
Long term growth opportunity with my franchisor is excellent.
16
17
18
19
20
Any other feedback related to financial opportunities.
Franchise System
Please indicate your level of satisfaction with the franchise system.
Rows
Strongly Disagree
Disagree
Not Sure
Agree
Strongly Agree
Operations, processes and systems are helping me operating my business.
21
22
23
24
25
Sponsoring, marketing and advertising programs are helpful.
26
27
28
29
30
My franchisor effectively uses technology.
31
32
33
34
35
My franchisor's research and development efforts meet my expectations.
36
37
38
39
40
What are the areas that our team can help you grow your business?
Sales
Budgeting
Strategy Development
Developing Employees
Recruiting
Operations training
Other
Any other comments on our franchising system.
Relationship
Please indicate your level of satisfaction for relationships with your franchisor.
Rows
Strongly Disagree
Disagree
Not Sure
Agree
Strongly Agree
We are committed to a long-term and positive relationship.
41
42
43
44
45
My franchisor cares about success and profitability.
46
47
48
49
50
Communicates effectively and directly.
51
52
53
54
55
What do you like most about your franchisor?
Any other feedback on relationships with your franchisor.
Home Office Support
Please indicate your feedback related to the overall Home Office Departments.
Rows
Poor
Average
Good
Very Good
Excellent
Learning & Development
56
57
58
59
60
Marketing
61
62
63
64
65
Information Technologies
66
67
68
69
70
Accounting
71
72
73
74
75
Operations
76
77
78
79
80
National Business Development
81
82
83
84
85
Human Resources
86
87
88
89
90
Legal
91
92
93
94
95
Sales
96
97
98
99
100
Please provide any other comments on Home Office Departments.
General Satisfaction
Please indicate your level of agreement regarding overall satisfaction.
Rows
Poor
Average
Good
Very Good
Excellent
How would you rate your franchisor and the overall opportunity provided?
101
102
103
104
105
How would you rate your overall satisfaction with this franchise model?
106
107
108
109
110
Would you work with your franchisor again?
Yes
Not sure
No
Would you recommend your franchisor to others?
Yes
Not sure
No
Please provide any other feedback that would be useful.
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