Cancellation Survey
Thank you for using our service.
How long have you been using the service?
Less than a month
1-6 months
7-12 months
1-3 years
Over 3 years
How often did you use the service?
Once a week
2 or 3 times a month
Once a month
Less than once a month
What was the main reason for cancelling the service?
No longer need it
It didn't meet my needs
Found a better alternative
Found a cheaper alternative
Quality was less than expected
Ease of use was lee than expected
Access to the service was less than expected
Customer service was less than expected
Other
If other reason, please specify.
Definitely
Probably
Not Sure
Probably Not
Definitely Not
Will you use our service in the future?
Will you recommend our service to others?
Will you use our service in the future?
Definitely Not
1
2
3
4
Definitely
5
1 is Definitely Not, 5 is Definitely
Will you recommend our service to others?
Definitely Not
1
2
3
4
Definitely
5
1 is Definitely Not, 5 is Definitely
Overall, how satisfied were you with the service?
Very Unsatisfied
1
2
3
4
Very Satisfied
5
1 is Very Unsatisfied, 5 is Very Satisfied
How can we improve our services?
Verification No:
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