Quality Survey
We thank you in advance for your availability to answer the following questions, in order to determine your level of satisfaction with the services provided by SMIR. This survey aims to improve our services, taking into account our quality policy.
Client
Responsible
Nom
Prénom
SOCIETY
*
Rows
Very Good
Good
Proper
Mediocre
N/A
Reception quality
1
2
3
4
5
Consideration of my needs
6
7
8
9
10
Response to my questions
11
12
13
14
15
Relationship between company and customer
16
17
18
19
20
Response time - Quotation
21
22
23
24
25
Quotation quality (Details, easy, concrete, etc.)
26
27
28
29
30
Response time - Administrative documents
31
32
33
34
35
Price
36
37
38
39
40
WORK EXECUTION
*
Rows
Very Good
Good
Proper
Mediocre
N/A
Respect of the work debut date
41
42
43
44
45
Respect of the work delivering date
46
47
48
49
50
Work quality
51
52
53
54
55
Information shared during the execution of the work
56
57
58
59
60
Conformity of the final product
61
62
63
64
65
ENVIRONMENT
*
Rows
Very Good
Good
Proper
Mediocre
N/A
Performing the sorting
66
67
68
69
70
Resource management (e.g. Water)
71
72
73
74
75
Noise, residue and dust control
76
77
78
79
80
SAFETY AT WORK
*
Rows
Very Good
Good
Proper
Mediocre
N/A
Use of PPE's
81
82
83
84
85
PPE's management
86
87
88
89
90
Compliance with security rules and procedures
91
92
93
94
95
GLOBAL EVALUATION
*
Rows
Very Good
Good
Proper
Mediocre
N/A
Quality of after-work service
96
97
98
99
100
Confidence on SMIR
101
102
103
104
105
Would you recommend SMIR to a friend?
106
107
108
109
110
COMMENTS / SUGGESTIONS
Signature
Date
-
Mês
-
Dia
Ano
111
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