Post Installation Customer Feedback
Full Name
First Name
Last Name
Email ID
example@example.com
Contact Number
1. How did you hear about us?
(Reference/Print Advertisement/Hoarding/Radio/Social Media/Any other)
2. How would you rate your satisfaction level with regard to the design collaboration?
Dissatisfied
1
2
3
4
Extremely Satisfied
5
1 is Dissatisfied, 5 is Extremely Satisfied
3. If not satisfied, what is it that you think could have addressed your concern?
4. Which Designer did you collaborate with?
5. Who was your Project Engineer?
First Name
Last Name
6. How would you rate your interaction with our Designer?
Unprofessional
1
2
3
4
Highly Professional
5
1 is Unprofessional, 5 is Highly Professional
7. If unprofessional, what do you think has gone wrong in the interaction?
8. Did you receive an estimate for your project as per the scheduled time?
Yes
No
9. How would you rate the process of your design journey?
Not Easy
1
2
3
4
Extremely Easy
5
1 is Not Easy, 5 is Extremely Easy
10. What could have made the process of design journey easy?
11. How satisfied were you with the final design?
Dissatisfied
1
2
3
4
Extremely Satisfied
5
1 is Dissatisfied, 5 is Extremely Satisfied
12. Additional notes about the final design
13. How would you rate the actual price estimation of the project?
Unfair
1
2
3
4
Extremely Fair
5
1 is Unfair, 5 is Extremely Fair
14. How would you rate your experience, when it comes to the order delivery?
Poor
1
2
3
4
Extremely Good
5
1 is Poor, 5 is Extremely Good
15. Additional notes about order delivery
16. How would rate our Engineer’s expertise and knowledge?
Poor
1
2
3
4
Excellent
5
1 is Poor, 5 is Excellent
17. How satisfied were you with the follow-up services assured by us?
Dissatisfied
1
2
3
4
Extremely Satisfied
5
1 is Dissatisfied, 5 is Extremely Satisfied
18. How frequently were you updated with the project proceedings?
Regularly
Occasionally
Rarely
Never
19. How successful were we in meeting your expectations?
Poor
1
2
3
4
Extremely Good
5
1 is Poor, 5 is Extremely Good
20. If poor, what do you think would enable us to meet your expectations?
21. Would you recommend us to your friends and family?
Yes
No
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