Cisco Networking Academy Lesson Plan
Jonathan Talley
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Agenda (snap shot of class flow)
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Lesson Objectives
What will my students know and be able to do by the time they leave my class today?
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Comptia A+ Essentials Assessment Limits/Standards 1.0 Hardware
1.1 Categorize storage devices and backup media
Please Select
• FDD
• HDD
o Solid state vs. magnetic
• Optical drives
o CD / DVD / RW / Blu-Ray
• Removable storage
o Tape drive
o Solid state (e.g. thumb drive, flash, SD cards, USB)
o External CD-RW and hard drive
o Hot swappable devices and non-hot swappable devices
1.2 Explain motherboard components, types and features
Please Select
• Form Factor
o ATX / BTX,
o micro ATX
o NLX
• I/O interfaces
o Sound
o Video
o USB 1.1 and 2.0
o Serial
o IEEE 1394 / Firewire
o Parallel
o NIC
o Modem
o PS/2
• Memory slots
o RIMM
o DIMM
o SODIMM
o SIMM
• Processor sockets
• Bus architecture
• Bus slots
o PCI
o AGP
o PCIe
o AMR
o CNR
o PCMCIA
• PATA
o IDE
o EIDE
• SATA, eSATA
• Contrast RAID (levels 0, 1, 5)
• Chipsets
• BIOS / CMOS / Firmware
o POST
o CMOS battery
• Riser card / daughterboard
1.3 Classify power supplies types and characteristics
Please Select
• AC adapter
• ATX proprietary
• Voltage, wattage and capacity
• Voltage selector switch
• Pins (20, 24)
1.4 Explain the purpose and characteristics of CPUs and their features
Please Select
• Identify CPU types
o AMD
o Intel
• Hyper threading
• Multi core
o Dual core
o Triple core
o Quad core
• Onchip cache
o L1
o L2
• Speed
1.5 Explain cooling methods and devices
Please Select
• Heat sinks
• CPU and case fans
• Liquid cooling systems
• Thermal compound
1.6 Compare and contrast memory types, characteristics and their purpose
Please Select
• Types
o DRAM
o SRAM
o SDRAM
o DDR / DDR2 / DDR3
o RAMBUS
• Parity vs. Non-parity
• ECC vs. non-ECC
• Single sided vs. double sided
• Single channel vs. dual channel
• Speed
o PC100
o PC133
o PC2700
o PC3200
o DDR3-1600
o DDR2-667
1.7 Distinguish between the different display devices and their characteristics
Please Select
• Projectors, CRT and LCD
• LCD technologies
o Resolution (e.g. XGA, SXGA+, UXGA, WUXGA)
o Contrast ratio
o Native resolution
• Connector types
o VGA
o HDMi
o S-Video
o Component / RGB
o DVI pin compatibility
• Settings
o Refresh rate
o Resolution
o Multi-monitor
o Degauss
1.8 Install and configure peripherals and input devices
Please Select
• Mouse
• Keyboard
• Bar code reader
• Multimedia (e.g. web and digital cameras, MIDI, microphones)
• Biometric devices
• Touch screen
• KVM switch
1.9 Summarize the function and types of adapter cards
Please Select
• Video
o PCI
o PCIe
o AGP
• Multimedia
o Sound card
o TV tuner cards
o Capture cards
• I/O
o SCSI
o Serial
o USB
o Parallel
• Communications
o NIC
o Modem
1.10 Install, configure and optimize laptop components and features
Please Select
• Expansion devices
o PCMCIA cards
o PCI Express cards
o Docking station
• Communication connections
o Bluetooth
o Infrared
o Cellular WAN
o Ethernet
o Modem
• Power and electrical input devices
o Auto-switching
o Fixed input power supplies
o Batteries
• Input devices
o Stylus / digitizer
o Function keys
o Point devices (e.g. touch pad, point stick / track point)
1.11 Install and configure printers
Please Select
• Differentiate between printer types
o Laser
o Inkjet
o Thermal
o Impact
• Local vs. network printers
• Printer drivers (compatibility)
• Consumables
Comptia A+ Essentials Assessment Limits/Standards 2.0 Troubleshooting, Repair and Maintenance
2.1 Given a scenario, explain the troubleshooting theory
Please Select
• Identify the problem
o Question the user and identify user changes to computer and perform backups
before making changes
• Establish a theory of probable cause (question the obvious)
• Test the theory to determine cause
o Once theory is confirmed determine next steps to resolve problem
o If theory is not confirmed re-establish new theory or escalate
• Establish a plan of action to resolve the problem and implement the solution
• Verify full system functionality and if applicable implement preventative measures
• Document findings, actions and outcomes
2.2 Given a scenario, explain and interpret common hardware and operating system symptoms and their causest
Please Select
OS related symptoms
o Bluescreen
o System lock-up
o Input/output device
o Application install
o Start or load
o Windows specific printing problems
Print spool stalled
Incorrect / incompatible driver
• Hardware related symptoms
o Excessive heat
o Noise
o Odors
o Status light indicators
o Alerts
o Visible damage (e.g. cable, plastic)
• Use documentation and resources
o User / installation manuals
o Internet / web based
2.3 Given a scenario, determine the troubleshooting methods and tools for printers
Please Select
• Manage print jobs
• Print spooler
• Printer properties and settings
• Print a test page
2.4 Given a scenario, explain and interpret common laptop issues and determine the appropriate basic troubleshooting method
Please Select
• Issues
o Power conditions
o Video
o Keyboard
o Pointer
o Stylus
o Wireless card issues
• Methods
o Verify power (e.g. LEDs, swap AC adapter)
o Remove unneeded peripherals
o Plug in external monitor
o Toggle Fn keys or hardware switches
o Check LCD cutoff switch
o Verify backlight functionality and pixilation
o Check switch for built-in WIFI antennas or external antennas
2.5 Given a scenario, integrate common preventative maintenance techniques
Please Select
• Physical inspection
• Updates
o Driver
o Firmware
o OS
o Security
• Scheduling preventative maintenance
o Defrag
o Scandisk
o Check disk
o Startup programs
• Use of appropriate repair tools and cleaning materials
o Compressed air
o Lint free cloth
o Computer vacuum and compressors
• Power devices
o Appropriate source such as power strip, surge protector or UPS
• Ensuring proper enviro
Comptia A+ Essentials Assessment Limits/Standards, 3.0 Operating Systems and Software - Unless otherwise noted, operating systems referred to within include Microsoft Windows 2000, Windows XP Professional, XP Home, XP MediaCenter, Windows Vista Home, Home Premium, Business and Ultimate, Windows 7 Starter, Home Premium, Professional and Ultimat
3.1 Compare and contrast the different Windows Operating Systems and their features
Please Select
• Windows 2000, Windows XP 32bit vs. 64bit, Windows Vista 32 bit vs. 64bit, Windows 7
32-bit vs. 64-bit
o Side bar, Aero, UAC, minimum system requirements, system limits
o Windows 2000 and newer – upgrade paths and requirements
Windows OS Upgrade Advisor
Microsoft Assessment and Planning Toolkit
o Terminology (32bit vs. 64bit – x86 vs. x64)
o Application compatibility, installed program locations (32bit vs. 64bit),
Windows compatibility mode
o User interface, start bar layout
3.2 Given a scenario, demonstrate proper use of user interfaces
Please Select
• Windows Explorer
o Libraries in Windows 7
• My Computer
• Control Panel
• Command prompt utilities
o telnet
o ping
o ipconfig
• Run line utilities
o msconfig
o msinfo32
o Dxdiag
o Cmd
o REGEDIT
• My Network Places / Home Group
• Location of basic network settings between OS versions
• Task bar / systray
• Administrative tools
o Performance monitor, Event Viewer, Services, Computer Management
• MMC
• Task Manager
Start Menu
3.3 Explain the process and steps to install and configure the Windows OS
Please Select
• File systems
o FAT32 vs. NTFS
• Directory structures
o Create folders
o Navigate directory structures
• Files
o Creation
o Extensions
o Attributes
o Permissions
• Verification of hardware compatibility and minimum requirements
• Installation methods
o Boot media such as DVD, CD, floppy or USB
o Network installation
o Install from image
o Recover CD
o Factory recovery partition
• Operating system installation options
o File system type
o Network configuration
o Repair install
• Disk preparation order
o Format drive
o Partition CompTIA A+ 220-701 Objectives
o Start installation
• Device Manager
o Verify
o Install and update devices drivers
o Driver signing
• User data migration – User State Migration Tool (USMT)
• Virtual memory
• Configure power management
o Suspend
o Wake on LAN
o Sleep timers
o Hibernate
o Standby
• Demonstrate safe removal of peripherals
3.4 Explain the basics of boot sequences, methods and startup utilities
Please Select
• Disk boot order / device priority
o Types of boot devices (disk, network, USB, other)
• Boot options
o Safe mode
o Boot to restore point
o Recovery options
Automated System Recovery (ASR)
Emergency Repair Disk (ERD)
Recovery console
Comptia A+ Essentials Assessment Limits/Standards, 4.0 Networking
4.1 Summarize the basics of networking fundamentals, including technologies, devices and protocols
Please Select
• Basics of configuring IP addressing and TCP/IP properties (DHCP, DNS)
• Bandwidth and latency
• Status indicators
• Protocols (TCP/IP, NETBIOS)
• Full-duplex, half-duplex
• Basics of workgroups and domains
• Common ports: HTTP, FTP, POP, SMTP, TELNET, HTTPS
• LAN / WAN
• Hub, switch and router
• Identify Virtual Private Networks (VPN)
• Basics class identification
• IPv6 vs. IPv4
o Address length differences
o Address conventions
4.2 Categorize network cables and connectors and their implementations
Please Select
o Plenum / PVC
o UTP (e.g. CAT3, CAT5 / 5e, CAT6)
o STP
o Fiber
o Coaxial cable ompTIA A+ 220-701 Objectives
• Connectors
o RJ45
o RJ11
4.3 Compare and contrast the different network types
Please Select
• Broadband
o DSL
o Cable
o Satellite
o Fiber
• Dial-up
• Wireless
o All 802.11 types
o WEP
o WPA
o SSID
o MAC filtering
o DHCP settings
• Bluetooth
• Cellular
Comptia A+ Essentials Assessment Limits/Standards, 5.0 Security
5.1 Explain the basic principles of security concepts and technologies
Please Select
• Encryption technologies
• Data wiping / hard drive destruction / hard drive recycling
• Software firewall
o Port security
o Exceptions
• Authentication technologies
o User name
o Password
o Biometrics
o Smart cards
• Basics of data sensitivity and data security
o Compliance
o Classifications
o Social engineering
5.2 Summarize the following security features
Please Select
• Wireless encryption
o WEPx and WPAx
o Client configuration (SSID)
• Malicious software protection
o Viruses
o Trojans
o Worms
o Spam
o Spyware
o Adware
o Grayware
• BIOS Security
o Drive lock
o Passwords
o Intrusion detection
o TPM
• Password management / password complexity
• Locking workstation
o Hardware
o Operating system
• Biometrics
o Fingerprint scanner
Comptia A+ Essentials Assessment Limits/Standards, 6.0 Operational Procedure
6.1 Outline the purpose of appropriate safety and environmental procedures and given a scenario apply them
Please Select
• ESD
• EMI
o Network interference
o Magnets
• RFI
o Cordless phone interference
o Microwaves
• Electrical safety
o CRT
o Power supply
o Inverter
o Laser printers
o Matching power requirements of equipment with power distribution and UPSs
• Material Safety Data Sheets (MSDS)
• Cable management
o Avoiding trip hazards
• Physical safety
o Heavy devices
o Hot components
• Environmental – consider proper disposal procedures
6.2 Given a scenario, demonstrate the appropriate use of communication skills and professionalism in the workplace
Please Select
• Use proper language – avoid jargon, acronyms, slang
• Maintain a positive attitude
• Listen and do not interrupt a customer
• Be culturally sensitive
• Be on time
o If late contact the customer
• Avoid distractions
o Personal calls
o Talking to co-workers while interacting with customers
o Personal interruptions
• Dealing with a difficult customer or situation
o Avoid arguing with customers and/or being defensive
o Do not minimize customers’ problems
o Avoid being judgmental
o Clarify customer statements
Ask open-ended questions to narrow the scope of the problem
Restate the issue or question to verify understanding
• Set and meet expectations / timeline and communicate status with the customer
o Offer different repair / replacement options if applicable
o Provide proper documentation on the services provided
o Follow up with customer / user at a later date to verify satisfaction
• Deal appropriately with customers confidential materials
o Located on computer, desktop, printer, etc.
INSTRUCTIONAL SEQUENCE
Time
DO NOW/DRILL: (What meaningful activity will students complete as soon as they enter the classroom?)
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ACCOMMODATIONS and MODIFICATIONS (What accommodations/modifications are given to SN students?)
Rows
Tactile Presentation
Auditory Presentation
Human Reader, Audio Tape or Compact Disc
Recording for Verbatim Rdg of Entire Test
Human Reader, Audio Tape or Compact Disc
Recording for Verbatim Rdg of (Sel.Sec. of Test)
Multi-Sensory Presentation
Screen Reader for Verbatim Rdg Entire Test
Screen Reader for Verbatim Rdg (Sel.Sec.Test
Visual Cues
Notes, Outlines and Instructions
Response Accommodations
Scribe
Monitor Test Response
Materials or Devices Used to Solve or
Organize Responses
Calculation Devices
Spelling and Grammar Devices
Visual Organizers
Graphic Organizers
Timing and Scheduling Accommodations
Extended Time
Multiple or Frequent Breaks
Change Schedule or Order of Activities-
Extended Over Multiple Days
Setting Accommodations
Reduce Distractions to Student
Reduce Distractions to other Students
Allen Dorian
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Instructional Framework
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T1
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T5
T6
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T9
ENGAGE/MOTIVATION (How will my students’ interest be sparked? Is there a prior knowledge that should be tapped? Is there vocabulary that must be cleared? Is there brainstorming that students need to complete before the lesson begins?)
Instructional Framework
Please Select
T1
T2
T3
T4
T5
T6
T7
T8
T9
Whole Group Instruction: (Focus lessons [explicit teaching/modeling, strategy demonstration, activate prior knowledge], shared reading, shared writing, discussion, writing process.)
Instructional Framework
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T1
T2
T3
T4
T5
T6
T7
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T9
Evaluate Understanding/Assessment: (How will I know if students have achieved today’s objective?)
Instructional Framework
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T1
T2
T3
T4
T5
T6
T7
T8
T9
Closing Activities/Summary: (How will I tie up loose ends, reinforce/revisit the objective and connect the lesson to the unit?)
Instructional Framework
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T1
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T5
T6
T7
T8
T9
Resources/Instructional Materials Needed: (What do I need in order to teach the lesson?)
Computer lab
CNAM Text
Packet Tracer
Homework
Upload a File
Cancel
of
Other Materials needed
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