Veterinary Client Survey
I am a current client of Veterinary Practice Name.
Yes
No
How long have you been a client of our hospital?
Under 1 year
1-3 years
4-6 years
7-10 years
More than 10 years
When you first became a client, how did you find out about us?
Word of Mouth
Social Media
Internet Search
Google Maps
Newspaper, Phone Book or Printed Flyer
Drove by the clinic
Community Event
Radio
Television
Other
What was your main reason for coming to our hospital?
New to the area, needed to establish my pet at a veterinarian
Added new family pet
Transferred from another veterinarian
Emergency appointment
Other
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How do you rate our veterinary hospital's services and veterinary care, on a scale of 1 (needs improvement) to 5 (excellent)?
Needs Improvement
1
2
3
4
Excellent
5
1 is Needs Improvement, 5 is Excellent
When you think about our client service team, how would you rate our customer service, using the scale?
Needs Improvement
1
2
3
4
Excellent
5
1 is Needs Improvement, 5 is Excellent
Comments: You may provide specific feedback about the client service team below
When you think about our veterinary technician and assistants, how would you rate our veterinarian support team, using the scale?
Needs Improvement
1
2
3
4
Excellent
5
1 is Needs Improvement, 5 is Excellent
Comments: You may provide specific feedback about the veterinarian support team below
When you think about our veterinarians, how would you rate our veterinarian team, using the scale?
Needs Improvement
1
2
3
4
Excellent
5
1 is Needs Improvement, 5 is Excellent
Comments: You may provide specific feedback about the veterinarian team below
How satisfied do you feel regarding the treatment and communication regarding your pet's care at our veterinary hospital? Rate 1 (not satisfied) to 5 (very satisfied).
Not satisfied
1
2
3
4
Very satisfied
5
1 is Not satisfied, 5 is Very satisfied
When you think about our fees for our veterinary services or products, where do you feel we fall on a scale of 1 (Too expensive) to 5 (Too low).
Too Expensive
1
2
3
4
Too Low
5
1 is Too Expensive, 5 is Too Low
What is your most important priorities when it comes to your pet's veterinary care? (select up to 3)
Location to home
Convenience of appointments
Connection with the veterinarian and the team
Price of services and products
Options for treatment and services at location
Flexible Payments
Ability to work with fearful or aggressive pets
Education and Information provided veterinary hospital
Kennel availability
Grooming availability
Alternative and holistic medicine
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Do you currently follow us on our social media channels?
Yes
No
If yes, which platforms? (You may select more than one)
Facebook
Instagram
TikTok
Snapchat
Nextdoor
LinkedIn
YouTube
Vimeo
How often do you visit our veterinary practice's website?
Once a week
Monthly
A few times a year
Once a year
I have not visited since becoming a client
Do you use our online scheduling system?
Yes
No
I was not aware you had that option
When calling our practice, how often are you placed on hold by our customer service team?
Not often
Fairly frequently
Usually each time I call
Every time I call
Comment: You may provide feedback regarding our phone or scheduling system
Do you currently use our online pharmacy?
Yes
No
I did not know you had an online pharmacy
When you have purchased medication in the past, where do you prefer to order from?
In-person at your hospital
Your hosptial's online pharmacy
Chewy.com
PetCareRx
1800PetMeds
Amazon
Other
When purchasing your pet's food, medication or treats online - what is most important to you? (select up to 3)
Price
Free Shipping
Quality of product
Availability of product
Convenience of refills or autoship
Value I feel I receive from the retailer
How do you feel about our veterinary hospital's pharmacy, product options and dietary offerings?
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What veterinary services or care options would you like to see offered at our veterinary hospital for your pet?
What do you feel our veterinary hospital excels at?
What do you feel our veterinary hospital should improve upon?
The last two years have been difficult for everyone in our community, are there ways you feel we could have supported you and your pet differently?
If you had to choose one word to describe our veterinary hospital, what word would that be?
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Are there any other comments or feedback you have for us?
What age range are you?
18-24
25-34
35-44
45-54
55-64
65-74
75 years or older
Employment Status
Student
Active Military
Out of work and looking currently
Out of work but not currently looking for work
Self-Employed
Employed Full Time
Employed Part Time
Retired
If you would like like the opportunity to discuss your survey answers with a member of our leadership team, please fill out the information below.
Yes
No
Full Name (Only if you would like us to contact you, otherwise please keep blank)
First Name
Last Name
Email (Only if you would like us to contact you, otherwise please keep blank)
example@example.com
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