Website Survey Questionnaire
Thank you for taking the time to answer these questions. The following questions are about to know how well known and successful is [Site Name]
1. Have you ever heard about [Site Name]?
Yes
No
2. How did you learn about [Site Name]?
Please Select
Friend or Relative
Web search engine
Banner Ad
Magazine
E-mail
Pop-up ad
Other
3. Do you purchase goods from [Site Name]?
Yes
No
4. How old are you?
Under 18
18 - 25
25 - 45
45 or more
5. Gender?
Please Select
Male
Female
6. How often do you visit our website?
Please Select
Daily
Once a week
Once a month
Once a year
Never
7. Overall, how satisfied are you with our website?
Please Select
Daily
Once a week
Once a month
Once a year
Never
8. How likely would you be to recommend [Your Website Name] to your friends or colleagues?
Please Select
Very unlikely
Neutral
Very likely
9. What particular aspect(s) of our website do you like?
10. What particular aspect(s) of our website do you dislike?
11. What factors motivated you to purchase on our site?
Please Select
Price
Description of item
Brand name
Recommendation
Shipping options
Payment options
Other
12. Why do you think our site is so successful?
Please Select
Image
Reputation
Easy to use
Fun
Large selection of items
Payment options (Paypal)
Safety
Free registration
Website design
Website promotion
Seller’s feedback
Buyer’s experience
Other
13. What is the main reason you visit our website?
Please Select
Browsing
Particular item
Comparison of prices
Other
14. How easy it to navigate our website?
Please Select
Very easy
Somewhat easy
Easy
Somewhat difficult
Very difficult
15. How often do you buy on our site?
Please Select
Daily
Once a week
Twice a week
Once a month
Twice a month
Once a year
Never
16. Was this a personal purchase for you, a gift, a company purchase or something else?
Please Select
Personal
Gift
Company purchase
Other
17. How do you pay your purchase?
Credit card online
Cheque by mail
Paypal
Nochex
Other
18. How satisfied were you with the available shipping option?
Please Select
Very satisfied
Somewhat satisfied
Satisfied
Somewhat dissatisfied
Very dissatisfied
19. Was your order complete when you received it?
Please Select
Yes
No
20. Did you return any items you purchased from us?
Please Select
Yes
No
21. What was the main reason for your return?
Wrong size
Wrong colour
Not what I ordered
Damaged
Not satisfied with the item
Other
22. How satisfied were you with the return process?
Please Select
Very satisfied
Somewhat satisfied
Satisfied
Somewhat dissatisfied
Very dissatisfied
23. Please rank what you look for in order of importance when selecting products on [Site Name]?
1 - Not Important
2
3 - Maybe
4
5 - Very Important
Quality
1
2
3
4
5
Cost
6
7
8
9
10
Quantity
11
12
13
14
15
Brand name
16
17
18
19
20
Familiarity
21
22
23
24
25
24. How competitive do you find the prices on [Site Name]?
Please Select
Very competitive
Sometimes competitive
Not competitive
Don’t know
25. Please grade the eBay website on the overall content.
Please Select
Excellent
Good
Average
Poor
Undecided
Submit
Should be Empty: