Weekly Call Center Report
Total Calls Received
Total Calls Answered
Total Calls Abandoned
Average Wait Time
Average Handle Time
Service Level
Call Volume Analysis
Rows
Not Satisfied
Somewhat Satisfied
Satisfied
Any thoughts?
Day of the Week
Calls Received
Calls Answered
Calls Abandoned Average Wait Time (mins)
Average Handle Time (mins)
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Agent Performance
Rows
Agent Name
Total Calls Handled
Average Handle Time (mins)
First Call Resolution (%)
Customer Satisfaction Score (%)
Agent 1
Agent 2
Agent 3
Agent 4
Agent 5
Agent 6
Agent 7
Customer Feedback
Positive Feedback Example 1
Positive Feedback Example 2
Negative Feedback Example 1
Negative Feedback Example 2
Suggestions for Improvement 1
Suggestions for Improvement 2
Action Items and Recommendations
Short-term Actions
Long-term Recommendations
Any additional notes or observations
Prepared By
First Name
Last Name
Date Signed
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Submit
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