IT Support Knowledge Assessment
Please complete this assessment to help us evaluate your IT support skills and knowledge.
Full Name
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First Name
Last Name
Email Address
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example@example.com
Department or Role
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Please Select
IT Support
Network Administration
Help Desk
Systems Administration
Other
Which of the following best describes your experience with troubleshooting hardware issues?
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Extensive experience (can troubleshoot independently)
Some experience (require occasional guidance)
Limited experience (need frequent assistance)
No experience
Select the common steps you would take to resolve a user unable to connect to Wi-Fi.
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Check if Wi-Fi is enabled on the device
Restart the device
Reset the Wi-Fi router
Check for IP address conflicts
Contact ISP immediately
Other
Describe how you would respond to a user reporting a slow computer. Please outline your troubleshooting process.
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How confident are you in your overall IT support skills?
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1
2
3
4
5
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