Gym Class Cancellation Policy Survey
Share your feedback to help us improve our class cancellation policies and your gym experience.
Full Name
First Name
Last Name
Email Address
example@example.com
How long have you been a member of our gym?
*
Please Select
Less than 3 months
3-12 months
1-3 years
More than 3 years
Are you aware of our gym's class cancellation policy?
*
Yes, I am fully aware
Somewhat aware
Not aware at all
How did you first learn about the class cancellation policy?
*
At sign-up
Gym website/app
Staff member
Other members
I have never learned about it
Other
How satisfied are you with the current class cancellation policy?
*
1
2
3
4
5
Please indicate your agreement with the following statements about the cancellation policy.
*
Rows
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The cancellation policy is fair
1
2
3
4
5
The policy is easy to understand
6
7
8
9
10
The policy is clearly communicated
11
12
13
14
15
The policy is enforced consistently
16
17
18
19
20
Have you ever had to cancel a class booking?
*
Yes
No
If yes, how would you rate your experience with the cancellation process?
1
2
3
4
5
Which of the following would you prefer for class cancellation notifications?
*
Email
SMS/Text message
Push notification (app)
Phone call
Other
Do you have any suggestions for improving our class cancellation policy?
Submit Survey
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