Overdue Account Management Survey
Help us improve our overdue account management processes by sharing your feedback and experience.
Your Full Name
*
First Name
Last Name
Your Department or Role
*
Please Select
Finance
Accounts Receivable
Customer Service
Sales
Management
Other
How often do you handle overdue accounts?
*
Daily
Weekly
Monthly
Rarely
Rate the effectiveness of our current overdue account management process.
*
1
2
3
4
5
Please indicate your level of agreement with the following statements regarding overdue account management.
*
Rows
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Communication with clients about overdue accounts is clear and timely
1
2
3
4
5
Escalation procedures for overdue accounts are effective
6
7
8
9
10
Policies for overdue account management are easy to follow
11
12
13
14
15
I have sufficient resources to manage overdue accounts
16
17
18
19
20
Training on overdue account handling is adequate
21
22
23
24
25
What communication methods do you primarily use for overdue accounts? (Select all that apply)
*
Email
Phone Call
SMS/Text Message
Postal Mail
In-person Meeting
Other
How would you rate the responsiveness of clients regarding overdue account reminders?
*
Very Poor
1
2
3
4
Excellent
5
1 is Very Poor, 5 is Excellent
What are the biggest challenges you face when managing overdue accounts?
*
Please share any suggestions for improving our overdue account management process.
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