Conversational Commerce Survey
Help us understand your experiences and preferences with shopping via chat, messaging apps, or voice assistants.
What is your age group?
*
Please Select
Under 18
18-24
25-34
35-44
45-54
55-64
65+
Which region do you currently live in?
*
Please Select
North America
Europe
Asia
South America
Africa
Oceania
Other
How familiar are you with conversational commerce (shopping via chat, messaging apps, or voice assistants)?
*
Very familiar
Somewhat familiar
Heard of it but never used
Not familiar at all
Which of the following platforms have you used for conversational commerce? (Select all that apply)
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WhatsApp
Facebook Messenger
Instagram Direct
WeChat
SMS/Text Messaging
Voice Assistants (e.g., Alexa, Google Assistant)
Other
How often do you make purchases through conversational commerce channels?
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Weekly
Monthly
A few times a year
Rarely/Never
What types of products or services have you purchased via conversational commerce? (Select all that apply)
Clothing & Accessories
Food & Beverage
Electronics
Travel & Tickets
Beauty & Personal Care
Services (e.g., appointments, reservations)
Other
Please rate your overall satisfaction with your conversational commerce experiences.
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1
2
3
4
5
What do you consider the main benefits of conversational commerce? (Select up to 3)
Convenience
Speed of response
Personalized recommendations
24/7 availability
Easy payment process
Other
What concerns do you have about using conversational commerce? (Select all that apply)
Privacy and data security
Lack of human interaction
Errors in orders
Limited product information
Difficulties with payment
Other
How likely are you to use conversational commerce in the future?
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Very likely
Somewhat likely
Not likely
Please share any additional comments or suggestions regarding your experience with conversational commerce.
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