Customer Support Audit Form
Evaluate and document the quality of customer support interactions for process improvement.
Auditor Name
*
First Name
Last Name
Auditor Email Address
*
example@example.com
Date of Audit
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Hour Minutes
AM
PM
AM/PM Option
Support Agent Name
*
First Name
Last Name
Support Ticket / Case ID
*
Customer Name (if available)
First Name
Last Name
Support Channel
*
Please Select
Email
Phone
Live Chat
Helpdesk Portal
Other
Customer Support Interaction Assessment
*
Rows
Poor
Fair
Good
Excellent
Greeting and Introduction
1
2
3
4
Understanding Customer Needs
5
6
7
8
Clarity of Communication
9
10
11
12
Technical Knowledge
13
14
15
16
Problem Resolution
17
18
19
20
Professionalism and Courtesy
21
22
23
24
Customer Satisfaction Level (as observed or reported)
*
Very Dissatisfied
1
2
3
4
Very Satisfied
5
1 is Very Dissatisfied, 5 is Very Satisfied
Was the company support process/protocol followed?
*
Yes
No
Partially
Comments and Suggestions for Improvement
Overall Audit Score (1-10)
*
Submit Audit
Should be Empty: