Customer Support Satisfaction Questionnaire
Please provide your feedback on your recent experience with our tech firm's customer support team.
Your Full Name
First Name
Last Name
Your Email Address
example@example.com
Date of Your Support Interaction
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Which support channel did you use?
*
Phone
Email
Live Chat
Support Portal
Other
What type of issue did you contact support about?
*
Technical Issue
Billing/Account
Feature Request
General Inquiry
Other
Please rate your satisfaction with the following aspects of our support service:
*
Rows
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Timeliness of response
1
2
3
4
5
Knowledge of support staff
6
7
8
9
10
Clarity of communication
11
12
13
14
15
Professionalism and courtesy
16
17
18
19
20
Resolution of your issue
21
22
23
24
25
How likely are you to recommend our tech firm to others based on your support experience?
*
Not Likely
0
1
2
3
4
5
6
7
8
9
Extremely Likely
10
0 is Not Likely, 10 is Extremely Likely
Was your issue resolved to your satisfaction?
*
Yes
Partially
No
How would you rate the overall quality of our customer support?
*
1
2
3
4
5
Please provide any additional comments or suggestions to help us improve our support.
Submit Feedback
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