ServiceNow Knowledge Assessment
Evaluate your understanding of ServiceNow concepts and best practices.
Full Name
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First Name
Last Name
Email Address
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example@example.com
What is your current role related to ServiceNow?
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Please Select
Administrator
Developer
End User
Service Desk Agent
Manager/Supervisor
Other
How would you rate your overall experience with ServiceNow?
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1
2
3
4
5
Please indicate your level of agreement with the following statements about ServiceNow.
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Rows
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
ServiceNow improves IT service delivery in my organization.
1
2
3
4
5
I find the ServiceNow interface user-friendly.
6
7
8
9
10
I am confident in creating and managing incidents in ServiceNow.
11
12
13
14
15
ServiceNow reporting features meet my needs.
16
17
18
19
20
Which ServiceNow modules have you used? (Select all that apply)
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Incident Management
Change Management
Problem Management
Knowledge Management
Service Catalog
Asset Management
Other
Which best describes your ability to configure ServiceNow workflows?
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I can create and modify workflows independently.
I can make minor changes with guidance.
I rely on others for workflow configuration.
I have not worked with workflows in ServiceNow.
Rate your familiarity with ServiceNow scripting (e.g., Business Rules, Client Scripts).
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Not familiar
1
2
3
4
Very familiar
5
1 is Not familiar, 5 is Very familiar
Describe a challenge you have faced when using ServiceNow and how you addressed it.
Please provide any additional feedback or suggestions for improving ServiceNow usage in your organization.
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