Tech Customer Support Assessment Form
Please complete this form to assess the performance and effectiveness of our tech customer support team or representative.
Name of Person Being Assessed
*
First Name
Last Name
Your Name (Assessor)
*
First Name
Last Name
Your Role or Relationship to the Person Being Assessed
*
Please Select
Customer
Team Lead/Supervisor
Peer/Colleague
Self-Assessment
Other
Date of Assessment
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Please rate the following aspects of customer support:
*
Rows
Poor
Fair
Good
Very Good
Excellent
Technical Knowledge
1
2
3
4
5
Communication Skills
6
7
8
9
10
Problem-Solving Ability
11
12
13
14
15
Professionalism
16
17
18
19
20
Response Time
21
22
23
24
25
How satisfied are you with the overall support experience?
*
1
2
3
4
5
Which support channels were used? (Select all that apply)
*
Email
Phone
Live Chat
Helpdesk Ticket
Remote Access/Screen Share
Other
Was your issue resolved to your satisfaction?
*
Yes
Partially
No
How likely are you to recommend our tech support to others?
*
Not likely at all
1
2
3
4
5
6
7
8
9
Extremely likely
10
1 is Not likely at all, 10 is Extremely likely
What did you like most about the support you received?
What areas could be improved?
Additional comments or suggestions
Submit Assessment
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