Voice Agent Evaluation Survey
Please evaluate the performance of the voice agent based on your recent interaction. Your feedback helps us improve service quality.
Evaluator Name
*
First Name
Last Name
Evaluator Email
*
example@example.com
Date of Evaluation
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Hour Minutes
AM
PM
AM/PM Option
Voice Agent Name or ID
*
Interaction Channel
*
Please Select
Phone Call
Live Chat (Voice)
Automated Voice Assistant
Other
Please rate the following aspects of the voice agent's performance:
*
Rows
Poor
Fair
Good
Very Good
Excellent
Clarity of Speech
1
2
3
4
5
Friendliness and Professionalism
6
7
8
9
10
Understanding of the Issue
11
12
13
14
15
Ability to Provide Solutions
16
17
18
19
20
Listening Skills
21
22
23
24
25
How satisfied were you with the overall interaction?
*
Not Satisfied
1
2
3
4
Very Satisfied
5
1 is Not Satisfied, 5 is Very Satisfied
Did the agent resolve your issue?
*
Yes
Partially
No
Would you recommend this voice agent to others?
*
Yes
No
What did you like most about the voice agent's performance?
Please provide any suggestions for improvement or additional comments.
Submit Evaluation
Should be Empty: