Customer Retention Post-Campaign Report
Please complete this form to help us evaluate the effectiveness of our recent customer retention campaign and identify opportunities for improvement.
Your Name and Surname
*
First Name
Last Name
Your Role/Department
*
Campaign Name
*
Campaign Period (Start and End Date)
*
-
Month
-
Day
Year
Date
What were the main objectives of this campaign?
*
Key Campaign Metrics
*
Rows
Target Value
Actual Value
Number of targeted customers
Number of customers retained
Number of customers lost
Churn rate (%)
Customer satisfaction score
Overall Customer Response to the Campaign
*
Very Positive
Positive
Neutral
Negative
Very Negative
Please rate the effectiveness of the campaign in achieving its goals.
*
1
2
3
4
5
What were the most successful activities or strategies used in this campaign?
What challenges or obstacles were encountered during the campaign?
Suggestions for improving future customer retention campaigns
Submit Report
Should be Empty: