De-Escalation Skills Training Knowledge Test
Please complete this knowledge test to assess your understanding of de-escalation skills and techniques.
Participant Full Name
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First Name
Last Name
Email Address
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example@example.com
Department or Role
How would you rate your overall confidence in using de-escalation techniques?
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5
Which of the following best describes de-escalation?
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A process to reduce the intensity of conflict or potentially violent situations
A method to increase authority and control over a situation
A technique to avoid communication
Other
Select all core principles of effective de-escalation (choose all that apply):
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Active listening
Maintaining a calm demeanor
Making threats
Empathy
Physical restraint as a first step
Other
Rate your agreement with the following statements about de-escalation skills:
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Rows
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
I feel comfortable using de-escalation techniques.
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5
I understand the importance of body language in de-escalation.
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I can identify when a situation requires de-escalation.
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I know how to remain calm in high-stress situations.
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You encounter an individual who is agitated and raising their voice. What should be your first response?
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Listen actively and speak calmly
Raise your voice to match theirs
Ignore the individual
Other
In your own words, describe a time when you successfully de-escalated a situation or how you would approach one.
Which of the following statements is TRUE about de-escalation?
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De-escalation is most effective when applied early in a conflict.
De-escalation should only be used as a last resort.
De-escalation is not useful in workplace settings.
Other
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