Customer Service Evaluation Report
Please evaluate your recent experience with our telecommunication customer service team.
Your Full Name
*
First Name
Last Name
Your Email Address
*
example@example.com
Date of Interaction
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Customer Service Representative Name (if known)
Channel of Interaction
*
Phone
Email
Live Chat
In-Person
Social Media
Other
Reason for Contact
*
Please Select
Billing Inquiry
Technical Support
Service Activation/Upgrade
Complaint/Issue
General Information
Other
Please rate the following aspects of your customer service experience:
*
Rows
Poor
Fair
Good
Very Good
Excellent
Representative's professionalism
1
2
3
4
5
Knowledge and expertise
6
7
8
9
10
Communication clarity
11
12
13
14
15
Willingness to help
16
17
18
19
20
Resolution of your issue
21
22
23
24
25
How satisfied are you with the overall customer service you received?
*
1
2
3
4
5
Was your issue resolved during this interaction?
*
Yes
Partially
No
Would you recommend our customer service to others?
*
Yes
No
Additional Comments or Suggestions
Submit Evaluation
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