Public Transit Service Quality Audit Form
Please complete this form to evaluate and provide feedback on the quality of public transit services.
Auditor Full Name
*
First Name
Last Name
Auditor Email Address
*
example@example.com
Date and Time of Audit
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Hour Minutes
AM
PM
AM/PM Option
Transit Line or Route Number
*
Vehicle Number or Identification (if applicable)
Direction of Travel
*
Please Select
Inbound
Outbound
Loop/Circular
Other
Please rate the following aspects of the transit service:
*
Rows
Excellent
Good
Fair
Poor
On-time performance
1
2
3
4
Cleanliness (vehicle and stops)
5
6
7
8
Staff professionalism and courtesy
9
10
11
12
Safety and security
13
14
15
16
Comfort (seating, temperature, noise)
17
18
19
20
Information availability (signage, announcements)
21
22
23
24
Overall Service Quality
*
1
2
3
4
5
What issues, if any, did you observe during this trip? (Select all that apply)
Delays or schedule deviations
Overcrowding
Unclean vehicle or stops
Unhelpful or rude staff
Safety concerns
Accessibility issues
None observed
Other
Additional Comments or Suggestions
Submit Audit
Should be Empty: