Contact Center Operations Assessment Survey
Please complete this survey to help us evaluate and improve our contact center operations. Your feedback is valuable and will remain confidential.
Your Full Name
First Name
Last Name
Your Role/Position
*
Please Select
Contact Center Agent
Team Leader/Supervisor
Manager
Quality Analyst
Trainer
Other
Department/Team
How would you rate the following aspects of our contact center operations?
*
Rows
Excellent
Good
Average
Needs Improvement
Call Handling Procedures
1
2
3
4
Customer Interaction Quality
5
6
7
8
Use of Technology/Systems
9
10
11
12
Team Collaboration
13
14
15
16
Training and Development
17
18
19
20
Workforce Management
21
22
23
24
How satisfied are you with the communication from management?
*
Very Dissatisfied
1
2
3
4
Very Satisfied
5
1 is Very Dissatisfied, 5 is Very Satisfied
Please select the main challenges you face in your daily work (select all that apply):
*
High Call Volume
Technical Issues
Insufficient Training
Unclear Procedures
Limited Career Advancement
Other
Rate your overall job satisfaction in the contact center.
*
1
2
3
4
5
How effective are the current training programs in preparing you for your role?
*
Very Effective
Somewhat Effective
Neutral
Somewhat Ineffective
Very Ineffective
What improvements would you suggest for our contact center operations?
May we contact you for follow-up regarding your feedback?
*
Yes
No
Email Address (if you agreed to be contacted)
example@example.com
Submit Survey
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