Device Enrollment Troubleshooting Checklist
Complete this checklist to document and resolve device enrollment issues efficiently.
Full Name of Requester
*
First Name
Last Name
Email Address
*
example@example.com
Phone Number (optional)
Please enter a valid phone number.
Format: (000) 000-0000.
Device Type
*
Please Select
Laptop
Tablet
Smartphone
Desktop
Other
Device Operating System
*
Please Select
Windows
macOS
iOS
Android
Chrome OS
Other
Device Serial Number or Asset Tag
*
Describe the Enrollment Issue Encountered
*
Select the Environment Where the Issue Occurred
*
Office Network
Home Network
Public Wi-Fi
Mobile Data
Other
Have you received any error messages?
*
Yes
No
If yes, please enter the error message(s) displayed (leave blank if none)
Troubleshooting Steps Completed (check all that apply)
*
Restarted the device
Checked Wi-Fi/Network Connection
Verified date/time settings
Cleared cache/data (if applicable)
Attempted re-enrollment
Checked for software updates
Other (please specify below)
Additional Notes or Observations
Is the issue resolved?
*
Yes
No
If the issue is not resolved, has it been escalated to IT support?
Yes
No
Not Applicable
Submit Checklist
Should be Empty: